- Report: #408599
Complaint Review: House Of Brides - Orland Park Illinois
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House Of Brides
15180 South La Grange Road Orland Park, 60462 Illinois, U.S.A.
Phone:
708-966-5200
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House Of Brides: Deceptive Practices, No Business Ethics Intentionally measured me to be larger than I am, now I am stuck with a huge dress! Orland Park Illinois
I went to House of Brides for my wedding dress, not knowing any better. I found one that I loved and got measured for it. I am normally a size 10 in regular clothes. Now I know that typically, bridal gowns run small. But they told me when I was measured they told me that I was measuring for a size 18. I was blown away. I told them that I would not under any circumstances be ordering a size 18. I found out 20 minutes later that size 18 is where the "plus sizes" start, so that would have made the dress cost $300 more. I ended up ordering a size 16 at their insistance. I waited 4 months for my dress to come in. When it did, I tried it on- IT IS GIGANTIC. Now I only have 3 months until my wedding and I am stuck with it. I don't even know if it can be altered properly because it is a corset style and it will be difficult to take in as much as it is needed. It is so big that it can be clipped in the back like they do in the stores when you are trying the dresses on- but this is my wedding dress. I am heartbroken and disgusted that House Of Brides cons women into buying bigger dresses so that the company can make more money in alterations. A friend of mine works as a model for bridal expos and has told me that House of Brides is notorious for taking the origninal label out of the dress and putting in their own. For example, if the sample dress came in as a size 8, they would take out that tag and put one in that says it is a size 12. So that when they tell suckers like me that they dress they are trying on is a 12, they can make you order a bigger size since you think the one you are trying on is small. They should be ashamed of themselves for doing this to people. As a bride, I have dreamed of my wedding day for a long time and what I would wear. I never thought it would turn out to be such a nightmare situation with my dress. Thanks a lot House of Brides- you are a disgrace.
Bride2b4409
Bolingbrook, Illinois
U.S.A.
Bride2b4409
Bolingbrook, Illinois
U.S.A.
3 Updates & Rebuttals
Customer Assistance
Glen Ellyn,Illinois,
U.S.A.
Customer Assistance
#2UPDATE Employee
Tue, January 27, 2009
Dear Customer, We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
Customer Assistance
Glen Ellyn,Illinois,
U.S.A.
Customer Assistance
#3UPDATE Employee
Tue, January 27, 2009
Dear Customer, We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
Customer Assistance
Glen Ellyn,Illinois,
U.S.A.
Customer Assistance
#4UPDATE Employee
Tue, January 27, 2009
Dear Customer, We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
