Christy
Chatsworth,#2Consumer Comment
Thu, September 16, 2004
Kim, I can truly understand your frustration dealing with those clowns at Household. I too have had the misfortune of doing business with them. Household refused to discuss my account with my husband too. I had to give my verbal permission more than once when I had him to handle the calls. I feel that men can sometimes get more than a woman when discussing these types of things. I have found this to be the case with many companies concerning gender bias. I could have been any woman pretending to be me for all they knew. If giving them your verbal consent is not good enough for them then I think they have to accept your written permission. I would then ask the agent who refused to discuss it their name and then tell them to be expecting a registered letter giving that permission. I almost guarantee that they will change policy then and there without any further permission needed. Household changes and makes rules as they go along. Last you should again ask for your payment transactions. Chances are that the next agent you ask will either say they cannot, or will transfer you to another person, or will agree (I was promised many times)to send you a printout but that printout never makes it to you. Because they are all liars and change their story and company policy at a moments notice. You can get your transaction records without paying a fee. Though it took way to long I did get mine. So hang in there and remember to ride their backs like they have no problem doing to you and I wish you the very best.