Bob
Kingwood,#2Author of original report
Thu, January 31, 2013
On January 29, HEA and the same doctor performed the second surgery. I was told to arrive at the surgical hospital at 7:00 AM. I was either the first or second patient taken to pre-op. Wait time was less than 20 minutes. The surgery was completed very successfully, but I noted that everyone I talked with said something along the lines of, "Didn't you have to wait a long time for your last surgery?" It is my belief that someone read what I wrote here, or read one of my emails or read the post-op survey I had filled out from the surgical hospital. Later, I found out that my surgery was actually scheduled for 9:20 AM, meaning they expected me to wait for 2 hours and 20 minutes before surgery. I also found out that my wife had talked with a supervisor at the hospital and she moved me to the front of the line.
According to hospital staff, the doctor wants his patients to arrive at least 2 hours before surgery. According to the doctors staff, the hospital has scheduling problems. So who is to blame for this insanity? I can't say for sure, but I suspect HEA.
Would I recommend HEA for your eye care? I would, but in doing so, I recommend you have a little talk with the doctor about how long you will have to wait. They do excellent work and their post-op procedures are above standard.
Bob
Kingwood,#3Author of original report
Thu, January 17, 2013
It took a week for HEA to finally call me. The doctor called and confirmed I had been lied to...twice...by surgical hospital personnel. He was very nice, thought we had a great doctor-patient relationship and offered to either complete what had already been started or refer me to another doctor who would preform the surgery. I still have confidence in the original doctor and I still feel it was not his fault, so I asked that he be the surgeon again. He I would recieve a call from the scheduling nurse and I did get that call the next day. Surgery is now scheduled for January 30, 2013.
I do feel that I would not have been called by the doctor had I not called the HEA office or had not sent them two emails or posted my position here. It is my belief that the doctor was instructed by HEA officials to resolve this matter as quickly as possible.
I will report back here AFTER the surgery with further updates, including my wait time. I hope they have narrowed their wait times to within acceptable limits.