- Report: #594414
Complaint Review: HP Hewlett-Packard - Internet Internet
Reported By:
Chris -
Springville, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HP Hewlett-Packard
Internet, Internet, United States of America
Phone:
Web:
www.hp.com
Categories:
Business Rating:
(0)
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HP Hewlett-Packard HP knows about manufacture defect and will not honor their products Internet
They refused any attempt I made to repair the computer for free. They first told me that the computer was under recall and that I should of received a notice via e-mail, which I never received. After talking to them..they then stated that the reason I never received an e-mail notice was because they didn't have a recall, the computer was under a warranty and the warranty ran out in May of 2009. HP knew that this problem existed and will not cover this problem. The problem is that the fan in the PC does not give off enough cooling so that the mother board then fries out as well as the screen. then it starts this blackout problem and will not boot back up. So they will not replace or fix my PC unless I pay for it. They told me I should have called back in May '09 to have it sent back. I asked them how I was supposed to know it was going to do this. I already spend $1,300.00 on this PC when i purchased it. I am very unhappy with HP and covering a problem that they knew they had with the Pavilion dv6000. I have never had so many issues with a computer...I will never buy another HP !!
1 Updates & Rebuttals
Kevin A
Glendale,New York,
USA
This looks just like a report posted yesterday under another name.
#2Consumer Comment
Tue, April 20, 2010
I am amazed. This is an almost verbatim copy of a report filed under a different name from Conneaut, Ohio just yesterday. Almost the same exact details (the price is a little different and now there is a model numner, but same basic complaint). HP would not fix an out of warranty computer for free, so you are going to try to ruin their reputation.
Allow me to reiterate my response, also almost verbatim:
Your explanation of the actual problem is vague at best and makes no sense at worst. "...the fan in the PC...." The computer has more than one fan. Most have a fan in the power supply and another on top of the heat sink for the processor. Which one, "...does not give off enough cooling"? And unless you have an all-in-one model (where the computer and monitor are one piece) the failure of the motherboard would have NO effect on the monitor itself (the graphics card, perhaps, but not the monitor).
If you have not purchased an extended warranty, no company will repair or replace your equipment for free beyond the initial warranty period. The amount of money you spent on your initial purchase is IRRELEVANT. Do you think that because you spent $1,300.00 to purchase the unit you never have to spend another dime on it no matter what? Are you 5 years old? No? Then you know better than that.
You claim HP knew of this problem. Based on what? Where is your proof HP KNEW the cooling fan on your particular model was faulty? Do you have someone's name at HP that told you they were aware of this problem but refused to take steps to correct it? Information from a credible source that states HP knew of this? Did you take it to a repair shop at which the workers claimed they see this all the time? You have stated NONE of this. It is simply your statement that they knew about it. I could say you knew it would happen and bought it anyway. That doesn't make it true and means nothing.
There has been no rip off here. Just another unhappy customer attempting to damage the reputation of a company from which they could not extort free service.
