- Report: #1252971
Complaint Review: HP smart friend services - Internet
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Author Not Confirmed
Why?
HP smart friend services
Internet, USA
Phone:
866-211-5207
Web:
http://www8.hp.com/us/en/hp-news/press-release.html?id=1496561#.Ven0n7NZ3ic
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HP smart friend services HP I paid for a premium support plan. A one year subscription on May 21, 2015. I needed support today. After 5 different transfers and 90 minutes later, no help Internet Internet
I bought a premium support plan in May 2015. I paid $199.99. I needed help today. Suddenly nobody seems to recognize my plan. I get handed from one to the next to the next to the next. After the 4th time I asked for a manager who convenientely was not available either. 90 minutes later I asked to file a customer complaint. I get another phone number, which only has a recording telling me that everybody is busy. No service...that is what HP is about. NO whatsoever trained people. They keep handing from one to the next. Each time it takes between 10 to 25 minutes to get the next person on the line. Nobody has a clue and everybody promises they will fix it. The worst part is the fact that no person can be reached that has any authority. They are all hiding. Very inept service. Kayenta, Greeley, CO
