- Report: #1413861
Complaint Review: HP Smart Friend - California
Reported By:
Maureen -
Arlington, other, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
HP Smart Friend
California, United States
Web:
http://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4AA6-7504ENUS
Categories:
Business Rating:
(0)
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HP Smart Friend Smart Friend refused to cancel my service unless I paid an early termination fee which was never stipulated when monthly service was initiated California
I purchased HP Smart Friend when I went to the HP web site for technical support. Smart Friend for HP appeared, and I assumed, incorrectly, it was part of the company. They offered to help connect my HP printer to my wireless computer for a $90 one-time fee or a $15 a month unlimited fee. When I told the tech that I would be purchasing a new computer before the end of the year, I was told that I could cancel at any time. I received my welcome letter and a document stipulating the terms and conditions. He did help connect the printer, but the next time I went to print, the same problem appeared. I still have to hard wire in order to print.
I purchased a new computer three days ago and called to cancel. The first attempt resulted in my call being transferred to various departments before the call was terminated. The second time I called, I was told that I had to pay a $70 penalty if I cancelled before the end of the year. I read over my terms and conditions, and I told the tech it verified that I could cancel either in writing 30 days prior to ending service or by calling. He told me I didn't have the official contract, as there would be a number at the top, but he offered to send me one. I declined and told him I would not be paying for further service. He "esscalated" my case to a supervisor who would call to discuss the problem. Meanwhile, I blocked this merchant from my American Express auto pay. When the supervisor called - my THIRD time discussing cancellation - he referred me to page 11 of Frequently Asked Questions of their online website! PAGE 11??? This is an irreputable service and a scam. They never even fixed my computer.
