- Report: #228474
Complaint Review: HP - Palo Alto California
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HP
1501 Page Mill Road Palo Alto, California, U.S.A.
Phone:
877-917-4380
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HP Sold defective equipment as new Ripoff Palo Alto California
I purchase a new system from HP, as I started to use the system I noticed it was locking up as I scrolled with the mouse pad, at first I thought I was doing something wrong. I double checked ran their diagnostics, called their support center was given the run around, finaly wound up shipping the system back under warranty. Part two of the nightmare the system was not shipped back within 4 or 5 days when I checked it was going to be two weeks later also confirmed by their web site, well that date came and passed still being given the runaround with no definitive answer. I finaly complained to HP Presidents office Mark Hurd and was assigned a case manager he said the DV8000T needed a motherboard and it was back ordered, with a due date that came and passed when I contacted HP once again the case manager was busy and the assistant could not provide me with any updated information still waiting for the case manager to call back with updated information. In the meantime I am being denied use for a product that I purchased in good faith and that I am being denied use of, secondly they are eating up my new system warranty while I am without a system.
If you plan to buy a notebook check the service record of the company you plan to deal with. HP use to be a great company I used to sell for them in Major Accounts, they are not anymore.
Now it is take the money and run and the customer is wrong.
Maurice
Oakland, California
U.S.A.
If you plan to buy a notebook check the service record of the company you plan to deal with. HP use to be a great company I used to sell for them in Major Accounts, they are not anymore.
Now it is take the money and run and the customer is wrong.
Maurice
Oakland, California
U.S.A.
4 Updates & Rebuttals
Maurice
Oakland,California,
U.S.A.
They just sent a replacement computer
#2Author of original report
Thu, February 01, 2007
A new system arrived however it is not compatable with the backup device on my old computer which uses a pccard or pcmcia, the new machine uses an express card, So more expense, I called the corporate rep and still no call back I did file with California Consumer Affairs, I wish this mess would go away.
Jeremy
St. Albans,West Virginia,
U.S.A.
HP Service
#3Consumer Suggestion
Wed, January 31, 2007
I am having the same issue. I actually have another number to call provided by the other BBBureau. It is 1-800-752-0900 Option 7. It is to their supposed Executive Customer Relations. Not that they'll be of anymore help.
Maurice
Oakland,California,
U.S.A.
Still Waiting for a return telephone call fromHP Corporate Case Monitoring
#4Author of original report
Thu, January 04, 2007
still no call back from HP Corporate Case Monitoring there number (877) 917-4380 No update on when the Pavilion Notebook will be returned. Be aware if you don't want this to happen to you buy from a vendor that will replace your warrantied System immediatly. Since I have a radio program I should adress this on my radio show exposing what is happening to the consumer, it is totaly wrong.
Maurice
Oakland,California,
U.S.A.
Corporate Case Manager David Miller Non Resposiveness
#5Author of original report
Wed, January 03, 2007
If HP has so called Case Managers they should at least respond to telephone inquiries, so this leaves the responsibility for the non responsiveness directly on HP President's Official Policy. The staff wouldn't do this if they didn't think they could get away with it without the blessing of HP President. What is their Corporate Case Managers supposed to do? Frustrate customers even more and not provide a response? My last two HP products have had problems HW6515 PDA and the Pavilion DV800T or as they internally call it HP Pavilion CTO Notebook PC DV8300. If HP is going to sell defective product they should at least have the parts on hand to repair it, not have their customers wait for their inventory and product failure. This failure of service leads directly to the CEO's Office.
