- Report: #232826
Complaint Review: H&R Block - H&R Bank - Wyoming Michigan
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H&R Block - H&R Bank
1005-28th Street.sw Wyoming, 49509 Michigan, U.S.A.
Phone:
616-534-7235
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H&R Block - H&R Bank ripoff Wyoming Michigan
WE WENT IN AND FILED OUR TAXES,ON 1/24/2007.AND WERE APPROVED FOR THE ONE TO TWO DAY LOAN THEY TELL YOU ON THE SPOT.AND THEN WHEN I CHECKED THEY SAID THE BANK SAID NO.THAT KIND OF THREW ME BECAUSE THEY DEDUCTED THE MONEY FROM OUR TAXES AND TOLD US WE SHOULD HAVE OUR MONEY NO LATER THAN 1/26/2007.AND NOW THEY ARE TELLING US WE HAVE TO WAIT EIGHT DAYS.I TRUELY BELIEVE THAT IS BAD BUISNESS PRACTICE,AND WE HAVE WENT THROUGH THEM 3YEARS IN A ROW.I BELIEVE THAT THEY SHOULD SHOW THERE CUSTOMERS MORE RESPECT THAN THAT,BECAUSE THERE NOT HONORING THERE WORD,BUT TAKEING PEOPLES MONEY.FOR SERVICES THEY REALLY DON'T GIVE,THEN THEY WANNA SAY WE HAVE TO WAIT,10 TO15 DAY'S,AND WHEN I CALLED THE BANK THEY SAID WE JUST CHANGED OUR MIND AND COULDN'T GIVE AN EXPLANATION.THAT IS TRULEY BAD BUISNESS TO TELL PEOPLE ONE THING AND DO ANOTHER.WE HAD ALREADY FOR GAVE THEM FOR THE PERSON WHO FILED OUR TAXES IN 2005 AND ENDED UP OWEING THE IRS BECAUSE OF THERE MISTAKE,AND WE HAD PURCHASED THE PEICE OF MIND WHICH IN NO WAY HELPED US,AND STILL WENT BACK WITHOUT A GRUDGE.I WOULD TELL EVERYONE THAT THE LITTLE SAYING THEY HAVE WE GOT PEOPLE IS A LIE.AND TO FIND SOMEONE ELSE TO DO YOUR TAXES OR DO THEM YOURSELF BECAUSE,THERE BUISNESS ETHNIC IS ALL WRONG,IT'S LEGAL BINDING WHEN YOU SIGN PAPERS,AND THEY JUST DECIDE NO WE WILL DO THIS OUR WAY,IF THERES A LAWYER WHO SEE'S THIS AND WILL TAKE ME AND MY HUSBAND ON I WOULD APPRECIATE THIS BECAUSE IT'S JUST PLAIN WRONG.................................
Sally&ANTHONY
wyoming, Michigan
U.S.A.
Sally&ANTHONY
wyoming, Michigan
U.S.A.
1 Updates & Rebuttals
Joseph
New Orleans,Louisiana,
U.S.A.
Sorry about the misunderstanding, but ...
#2UPDATE Employee
Fri, February 02, 2007
I'm sorry that you may not understand the problem here. Block offers a Refund Anticipation Loan (RAL), as do most tax preparation companies. But the tax preparer does not determine credit worthiness. The application is filed with HSBC Bank, who then reviews your credit report, and determines if you are eligible for the loan based on a number of factors. I do not know why you were denied the loan, but it is not a Block decision, nor can your tax preparer guarantee you will qualify. Remember this is a loan, so the bank is advancing your refund to you, and charging a finance fee as well as interest. When a RAL is denied, the application automatically reverts to a Refund Anticipation Check (RAC), which is not a loan, but rather the bank providing you a check after the IRS transfers the money to them. Your RAL fee is reduced because you are no longer paying interest on a loan, but only a bank process fee (convenience charge). Therefore your refund will be larger than quoted for the RAL. Because the bank has to wait for the IRS to release the funds, there is a delay in getting back your money. While the print is small and covers four pages, most people do not read the application, which explains what happens in the event a loan is denied. As for purchasing a Peace of Mind (POM)Guarantee, which you said was not honored, I do not know what the circumstances were in your case. However, the Guarantee states that Block will pay penalty and interest, plus up to $5,000 of any taxes you owe, if the IRS finds an error or changes its interpetation the law. It does not cover mis-stated information (ie., claiming a dependent that is not yours) or omission (ie., not providing a W-2 or 1099). The most common problem occurring in which Block will not pay under the POM are tax payers misrepresenting their income or not being able to provide documentation on self-employment claims or schedule A forms. People incorrectly claiming dependents for Earned Income Tax Credit are also a common problem that the taxpayer is responsible for. Again I do not know the circumstances in your case, but I hope my comments may explain the two situations you described.
