- Report: #848140
Complaint Review: H&R Block - Internet Nationwide
Reported By:
Joe -
Waterford, Michigan, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
H&R Block
Internet, Nationwide, United States of America
Phone:
18004725625
Web:
http://www.hrblock.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
H&R Block H&R Block Tax Software Digital Tax Solution Charged usurious rate of $32.95 just for transferring tax refund to my bank using H&R Bank as go-between.. Internet, Nationwide
I selected to have my tax refund electronically transferred to my bank account. I do remember a button I checked to allow H&R Block to withdraw any fees from my refund. Believing I had incurred no fee, I proceeded to send. Next thing I know I received this email:
The IRS has notified us that your refund is ready to be transferred to our partner bank, H&R Block Bank, for deposit. As a result, H&R Block Bank has initiated the process to deposit your refund, minus fees, into your bank account. This transaction is usually completed within 2 business days, but may take additional time depending on your bank's direct deposit process. Check with your bank to confirm the deposit.
Payment method: Simple Pay
Simple Pay Fee: $32.95
Sales tax: $0.00
Total: $32.95
The IRS has notified us that your refund is ready to be transferred to our partner bank, H&R Block Bank, for deposit. As a result, H&R Block Bank has initiated the process to deposit your refund, minus fees, into your bank account. This transaction is usually completed within 2 business days, but may take additional time depending on your bank's direct deposit process. Check with your bank to confirm the deposit.
Payment method: Simple Pay
Simple Pay Fee: $32.95
Sales tax: $0.00
Total: $32.95
4 Updates & Rebuttals
Joe
Waterford,Michigan,
United States of America
Update: To Cap it All...
#2Author of original report
Fri, March 16, 2012
It turns out that H&R Block never made a direct deposit of my IRS tax return to my bank. For whatever reason, they sent me a check several days later. The $32.95 fee, however, was still deducted even though they NEVER PERFORMED THE SERVICE. When contacted, representatives claimed that once I had selected ez-pay option it gave them the right to withdraw the fee from my return, regardless of the outcome. This is totally unsatisfactory and unethical. Shame on you H&R Block. Never again!
MochaG
Springfield,Virginia,
United States of America
Of course
#3Consumer Comment
Mon, March 05, 2012
Yes, buyers should be careful as well. Sorry that you feel my reply is offended to you. The truth is the truth and many people cannot accept it.
The "buyer beware" would just help ONLY with this company software from your comment. If buyers do not start reading, they could still fall into the same trap in other company's product again. So only buyer beware is not enough in my opinion. The cause is from not be careful enough and that's where people need to read come from.
Joe
Waterford,Michigan,
United States of America
The Amount
#4Author of original report
Mon, March 05, 2012
There is an old saying, "Let the buyer beware", and that is what Mocha is alluding to when he/she patronizes "People Need to Read"; nevertheless it is the usurious amount that is the point of this complaint. No matter what is said, $33 is an incredible amount to pay for passing MY money along to me, especially given the fact that the IRS will deposit it in my bank without H&R Block's interference <http://www.irs.gov/newsroom/article/0,,id=105957,00.html> THAT is the reason for this complaint. I do hope it helps others avoid the mistake I have made. As for me, you may rest assured that I will not use this company's software another year.
MochaG
Springfield,Virginia,
United States of America
People need to read
#5Consumer Comment
Mon, March 05, 2012
I agree that the tax return filing software from H&R Block is tricky as you said, and I actually gave them a 4 out of 10 from their survey after I finished it. However, I was careful enough and read each pop up or options it gave me while I was filing. As a result, I paid what I was supposed to pay and no other extra fees.
Their business logic is to present any extra options with fees while one is processing the tax return. Often time, people do not read the offers/options and just click through (accept the offers/options) regardless the reason they think is valid (i.e. tired from reading/filling information already). Then they see the fees at the end or when they get the return back.
Rip off? Some what. Totally the H&R Block fault? No.
Lesson learn: Do not be lazy and read everything. If you ignore, you need to prepare for extra fees.
