- Report: #19687
Complaint Review: HRS USA - BEST BUY - CAROL STREAM Illinois
-
Author Not Confirmed
Why?
HRS USA - BEST BUY
HRS USA CAROL PO BOX 5238 CAROL STREAM, IL 60197-5238 CAROL STREAM, 60197-5238 Illinois, U.S.A.
Phone:
800-365-0292
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HRS USA - BEST BUY LATE CHARGE- RIPOFF- TERRIBLE CUSTOMER SERVICE CAROL STREAM Illinois
I am writing to warn all consumers not to do business with any company that uses HRS USA as their finance source.
I am currently employed by a large name finance company, which will remain nameless. I mention this because I know how the billing system works and would make a credible witness if anyone would like to take this company into a class action suit.
They seem to always receive their payments 1 day after the due date and then charge a $28.00 late fee.
First of all, that is a steep late charge; Second, can they not back date payments to account for mail received on weekend; and third, can they not hire customer service representatives that will act in a professional manner without being hateful over the phone?
If you have a problem with this company- DO NOT CALL THEM TO COMPLAIN- save your breath- THEY DO NOT CARE!!!
They are also the only company I have done business with that will charge you to do a payment by phone- and do not have a website location to make internet transactions. The reason is: if they had those options they could not rip the consumers off with $28.00 late fees!!! I will no longer do business with companies that use this company and urge you to do the same!
David
Franklin, Tennessee
I am currently employed by a large name finance company, which will remain nameless. I mention this because I know how the billing system works and would make a credible witness if anyone would like to take this company into a class action suit.
They seem to always receive their payments 1 day after the due date and then charge a $28.00 late fee.
First of all, that is a steep late charge; Second, can they not back date payments to account for mail received on weekend; and third, can they not hire customer service representatives that will act in a professional manner without being hateful over the phone?
If you have a problem with this company- DO NOT CALL THEM TO COMPLAIN- save your breath- THEY DO NOT CARE!!!
They are also the only company I have done business with that will charge you to do a payment by phone- and do not have a website location to make internet transactions. The reason is: if they had those options they could not rip the consumers off with $28.00 late fees!!! I will no longer do business with companies that use this company and urge you to do the same!
David
Franklin, Tennessee
