- Report: #639315
Complaint Review: HSBC AUTO FINANCE - Buffalo New York
Reported By:
jesjenni -
san antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
HSBC AUTO FINANCE
P.O. Box 2013 Buffalo, New York, United States of America
Phone:
1.800.975.4722
Web:
Categories:
Business Rating:
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HSBC AUTO FINANCE BAD CUSTOMER SERVICE Buffalo, New York
I HAD MY VEHICLE REFINANCED THROUGH HSBC AUTO FINANCE, IT SEEMED LIKE A GOOD CHOICE BECAUSE MY INTEREST WAS REDUCED. WE MADE PAYMENTS FOR 18 MONTHS AND GOT BEHIND 2 MONTHS THEN CAUGHT UP AGAIN. OUR TRUCKS MOTOR LOCKED ON US SO WE CALLED HSBC TO SEE IF THEY CAN WAIT FOR 1 MONTHS PAYMENT BECAUSE THE COST TO FIX THE TRUCK WAS 2600 AND IF WE DONT HAVE THE TRUCK WE CANT GET TO WORK. THE PERSON ON THE PHONE HAD ASSURED US THERE WOULD BE NO PROBLEM. THEN WE CALLED BACK TO ARRANGE PAYMENT FOR THE FOLLOWING MONTH AND THE REP TOLD US OUR TRUCK WAS SCHEDULED FOR REPOSSESION. SURE ENOUGH 2 DAYS LATER THE TRUCK WAS PICKED UP =( WE TRIED TALKING TO THEM ABOUT LETTING US GET THE TRUCK BACK BUT THEY WANTED 2 MONTHS PAYMENT PLUS TOWING AND STORAGE FEES SO THERE WAS NO WAY I COULD AFFORD THAT PLUS THE 2600 TO GET THE TRUCK FIXED
