- Report: #330850
Complaint Review: Hugh Waters Dba Air Free Tires - New Smyrna Florida
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Hugh Waters Dba Air Free Tires
104 Smith Street New Smyrna, 32168 Florida, U.S.A.
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Hugh Waters Dba Air Free Tires Fraud - Air Free Tires New Smyrna Florida
In early March, I ordered 2 solid rubber tires from Air Free Tires on their internet website. Hugh Waters, the owner, immediately charged my credit card, but did not ship my tires. When I got my credit card statement I saw the charge and sinceI had not received my tires, I began to email and call the number on the website. I got no answer to the email and a recording on the phone but he never returned my message. This went on until late April, I called my credit card company. They said try a few more times to contact him and if he did not respond please call them back. I did try many times to contact him with no results. At that time I called the credit card company and they refunded my money and blocked him from using my credit card. I also had found a web-site cycling forum (google Air Free Tires cycling forum)on which were many instances of him scamming people like me. He even replied to one person "you got your money from your credit card company back off" He is one "sick puppy". One man got his money after he turned it in to the Attorney General of his State. I have done this too.
Sarah
Breckenridge,, Texas
U.S.A.
Sarah
Breckenridge,, Texas
U.S.A.
2 Updates & Rebuttals
isairfreetiresascam
Perris,California,
What happened to my May 2013 order??
#2Consumer Comment
Wed, June 12, 2013
I ordered from airfree 4 years ago, very difficult to talk to actually talk to someone but finally got the tires. The tires lasted 6,000 miles and I was very happy with them, even though they did not roll as efficiently but that was as expected. May of 2013... Been emailing airfreetires and airless tiresnow.com but no answer, so placed order online totaling $212.00. I got order confirmation email saying " Your request (#1244) has been received and IS BEING REVIEWED by our support staff." at airless tires, and "PLEASE DO NOT REPLY TO THIS EMAIL!!!" in capslock at air free tires as email confirmation receipts. As soon as I got these I was already feeling worried. After all how do you run a business and never answer the emails and calls of your customers? Seems rude. 18 days pass, the seller sends no further email or shipping number.... So now I Call Airlesstires at 18008041524, on 6/11/2013 I press 1 for general sales, 2 for commercial sales, and also 3 for "check on order", "no one to take your call" is the messages I get in all 3 categories ...left message, automation said "we will get back to you shortly" ...no reply. This is 18 days after I placed an order with both airfree tires and it's sister company airlesstiresnow. There was a help box in email, I clicked on it and it said orders are processed as such: 1. Pre sales, Order, 2. Air Free Order Review, 3. Send to supplier or fulfillment center, 4. Supplier Review, 5. Order sent to Customer/Post Sales Customer Service.... another "Order Process Flow Chart" stated 1. Air Free Help Desk 2. Confirmation of order via email 3. Notified via Help Desk email of problem order 4. Notified via Help Desk email if stock out 5. Traking# sent via regular email, and ending with 6. Air Free Help Desk... Well I was not made aware of any of this as the site did not indicate I would encounter any delay since I did not avail to any of there special order tires, but I only added to cart. Air Free suggests contact the seller if order not shipped in 10 days... Found a link in order confirmation email that said: " To add additional comments, reply to this email or click the link below:
https://tirebank.zendesk.com/requests/1244" ...this took me to a page titled "Tire Bank - The Tire People" and at the bottom of the page it said "If you've communicated with our support staff through email previously, you're already registered."
"You probably don't have a password yet, though." Got password, took me to this: TIREBANK ....Who Is Tirebank? ...I wondered.
This is what it said:
Hugh Waters Mar 28 • Customer Service
Tirebank is Tire People. We own multiple Internet Tire Themed properties. All of our properties have great information about tires and their uses. We include pictures, articles, reviews and much much more.
Some of the properties we represent are:
and others.
I was also given a link which read "No user found (invalid activation link)
The activation link you followed is no longer valid. This is probably because the link expired. You can request a new activation link here. Thank you."
I go back to another link at the TIRE BANK, and then I DO manage to get through and I get the following:
"This request is currently being processed by our staff
Hugh Waters is assigned to your request.
You will receive a notification when the request status is updated by our staff.
Priority
-
Order Number
-
CCs
The following people will also be notified when this request is updated:
Sales"
... Ok, well at this point I see a box at the bottom of the page to add comments, I mention it's been over 10 days and no word on my order, I leave name/number/email.
I had no idea when I ordererd my money was going to a "tire bank"/order request "(I didn't like the sound of that at all - "tirebank") process" and that I would have to spend 8 hours after18 days sorting through endless contact information links, none of which allow me to actually talk to someone but instead the website indicates I will then be granted a "TICKET" ....and where does this leave me? (see below)
So I have contact airlesstiresnow via several links I found, now I call airfree tires: 1 800 845 2181 ...I get the same automated voice as airlesstiresnow. I click on "sales," and "check on oder," ..I get "no support agents are available to take your call" ...I leave message, email and number.
I click on Contact info on the sites I am told I am as such starting a HELP DESK TICKET. Whether I call, email, respond to email, or use contact info the site says I am then "CONVERTED INTO A TICKET." ...this is what the site says:
"The Air Free Tires Customer Service Portal
Call, always call, and when you can't get a person, leave a message and it GETS CONVERTED INTO A TICKET, leave email address for reply by emailWhen you fill out the form, you get an automatic reply and it GETS CONVERTED INTO A HELP TICKET"
Live Chats are CONVERTED INTO HELP TICKETS. You get a transcript and automatic reply.Email [email protected] (and) YOUR EMAIL IS CONVERTED INTO A TICKET and you get an automatic response
Start a Help Desk TICKET For Any Reason
or visit our Question and Answer Section
and submit your question there
Air Free Help Desk
Emails get lost sometimes." ...end quote.
Well, that's where I now stand with airfree tires and airless tires now. Today is 6/11/2013. I place my orders with these sister companies on May 25, 2013..... I have googled "airfree tires scam" on the net with sad results - other users experiencing the same issues over the years from 2002 or so onward tapering off to no information on the site available anywhere on the net as of couple years ago... and then later I found some people complaining saying airfree tires is a scam in capslock so I am very worried. Is it a ghost website? Cant be as my order was processed...
At bicycletutor (dot com) I found people essentially saying within the last few months that airfree tires "is an absolute scam" under the thread "ordered a set of airfree tires to test" and so now I am very worried I have been the victem of a thief. Why does this company never talk to customers? Will I ever see the tires I have ordered?
Air Free
New Smyrna Beach,Florida,
U.S.A.
We fixed the problem
#3REBUTTAL Owner of company
Thu, January 08, 2009
Dear Sarah, We apologize for your experience. We have addressed the concerns here and have made changes in favor of the consumer. For a more detailed explanation, please see www.airfreetires.com/customerHQ/nuteck.asp Thank you Air Free Tires
