- Report: #1356377
Complaint Review: Hughes Net - Nationwide
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Author Confirmed
Why?
Hughes Net
Nationwide, USA
Phone:
1-866-347-3292
Web:
hughesnet.com
Categories:
Business Rating:
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Hughes Net Hughes Net should be prosecuted. It's unbelieveable that they can stay in business Nationwide
Hughes Net advertises 15 Mbps download speed. I have consistently had 0.7 Mbps (700Kbps). I've spent two hours on the phone with their "Tech" guy, after which they could not do anything because the weather is bad in Boise Idaho. I'm a professional engineer. I explained that the weather in Boise was not bad every day for the last three weeks, but he continued reading off of his manual "I understand, but we cannot do anything because of the weather...".
Their speed test showed 25Mbps. It took 30 sec. to download the 4MB file for the test. It took 15 to 30 seconds to get from one page of their website to the next. Testmy.net indicated 700Kbps. He continued to say that they could not determine the cause for the slow download speed, while his website showed 25 Mbps. If it were actually 25Mbps there would not be a problem. The fact that he continued making excuses for the problem indicates that their speed test is fraudulent.
Three weeks ago I went through the same thing with them. We spent an hour on the phone doing all kinds of tests, safe-mode, hard wired to the modem, etc. They determined there was a problem and the "next level" guy was supposed to call. Not surprisingly they didn't. Tonight they said that the results of the tests showed there was no problem.
I will pay the $2,000 that the cable company will charge to run cable to my house. I will stop payment to Hughes Net, even if I have to close my checking account to do it. I hope they sue me to get their cancellation fee. I'll spend $10,000 on a lawyer to get Hughes Net to try to make their case on the record.
