- Report: #703425
Complaint Review: hughesnet - Internet Internet
Reported By:
Lorie -
Elberfeld, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
hughesnet
Internet, Internet, United States of America
Phone:
Web:
www.hughesnet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
hughesnet Horrible service and support! Internet
We live out in the country so our internet service options are limited. We can get dial up, Hughes or an air card.
Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.
I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.
When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.
I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.
Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.
The only reason I gave it one star is because the review would not accept 0 stars.
Since the aircard limits you to 5 gigs, we opted to try Hughes. It was all just a huge waste of money. The initial cost of the equipment was around $400 plus $70 per month. I honestly don't think it's any better than dial up. I couldn't even upload a low resolution photo to facebook. I couldn't even send attached files in an e-mail.
I spent countless hours on the phone getting transferred from India to Florida to God only knows where. Since the speed tests came back OK. They said I was getting the service I was paying for. I was so mad every time I got off the phone, it's a wonder I didn't have a heart attack.
When I was finally so fed up I asked them to cancel the service because they could not find a problem, they charged me $310. I would have understood the fee to break the contract if I was getting good service and just wanted to switch to something else, but as I said, I couldn't even upload a picture or send an attached file.
I paid the money to break the contract and got an aircard. It is so fast! You just have to monitor your usage so you don't go over. I got the verizon aircard for $50 per month and am a happy camper again.
Even if your only other option is dial up, I wouldn't go with Hughes. It's really no better than dial up and a whole lot more expensive. Plus their service sucks. They really don't seem to even care.
The only reason I gave it one star is because the review would not accept 0 stars.
