- Report: #1371470
Complaint Review: HughesNet - Internet
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HughesNet
Internet, USA
Web:
hughesnet.com
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HughesNet HughesNet Gen5 Charged me $1000 to cancel a service that doesn't work Internet
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We are unable to access any website with an SSL certificate (think Amazon, Facebook, etc) and our internet speed is slower than my cell phone wifi. We tried for 7 months to rectify the issue and they continually tell us it's not an issue on their side and it has to be us. We bought a new router, still didn't work. Then we bypassed the router completely, restarted the modem multiple times and still the ONLY fix was connecting our computers to our cell phone Verizon wifi.
Guess what happened when we connected to a new Wifi service: everything worked fine. The problem is Hughesnet and their terrible customer service says they want to charge us $1000 to cancel the fee.Unreal. This is the worst company ever - DO NOT get tied into them. Speaking to their customer support is like being talked down to as an idiot. They claim not to be able to waive the $1000 cancelation fee and want us to pay it for a service that DOES. NOT. WORK.
