- Report: #1340037
Complaint Review: hughes.net - Internet
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hughes.net
Internet, USA
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hughes.net used to be direcway.com will not resolve our internet issues without always asking for more money Internet
Dear Six on your side,
This report comes to you as a David and Goliath story. My husband a professional DJ/KJ originally signed-up with direcway(sp) for satellite internet service around 20 years ago. For the past 20 years we have not been able to find a better provider in our rural marion county area. Every time we have a problem it costs! The first problem cost around $300 to repair the satellite we just bought from direcway which had used parts on the receiver. We have always had to sign a two year contract and have always had our tech support calls outsourced.
This time around, our ten gigs of bandwidth had started to deplete in a matter of an hours and days; 800megabites, 500 megabite, 400megabites). As always with hughes.net(bought out direcway) it took several days to reach a tech support on the phone. We actually had a tech come to our house and replace the modem but first the tech on the phone said we would have to spend $174.00 to replace the not even six month old modem. To no avail, we have only about 1.7gs left and more than 10 days left before we start our new monthly allowance.
My husband never pays a bill late and has updated equipment as well. We have filed complaints with the FCC too. My husband pays approximately $65 per month for 10gigs during prime time and 50gigs from 2am to 8am. At athe very least, I hope that 6 on your side will go to hughes.net's public forum. I think you will find it enlightening.
Thank you for being on the side of the public.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Internet....
#2General Comment
Sun, November 27, 2016
use and access to the web is a PRIVILAGE and NOT a right. Until it becomes a public utility there is ZERO you can do.Just because YOU have service with THEM doesnt mean THEY are obligated to fix YOUR problems for free. Its ALL spelled out for you in EACH of the contracts you have signed and NOT READ!!! THEY are NOT responsible for repairs outside of that contract. SO while yes its frustrating the REALITY is that EVERYONE wants thier money, INCLUDING YOU!!!! So trying to play the victim ONLY shows YOUR level of self entitlment. YOU seem to think that EVERY problem with them is ALL on them and YOU shouldnt have to pay ANYTHING. This is due to YOUR inability to think and use COMMON SENSE. YOU are NO ONE SPECIAL to THEM!! YOU are just an account number. YOU are NOT royalty, YOU are NOT someone who the entire world MUST bend to YOUR WILL. There is a cost for EVERYTHING in this world. There's only two things you can count on being free. AIR and SUNLIGHT!!!! If you are so unhappy try moving to a different provider. I would suggest just using BROADBAND internet or a CELLULAR internet but I fear the EXACT same mentality is going to surface. And that is YOU expecting and assuming that YOU shouldnt be held financially responsible for YOUR issues. Also since YOU provide ZERO PROOF your post is nothing but defamation!! The entire web is NOT FACEBOOK!!! Treating it as such can get YOU into a nasty lawsuit and im 1000% sure that YOU are NOT going to be able to sustain a prolonged legal battle where THEY CAN!!!! So either show PROOF OF WRONGDOING or preface your tantrums with that its your opinion.
