- Report: #1339387
Complaint Review: HughesNet - Nationwide
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HughesNet
Nationwide, USA
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HughesNet are internet super highway robbers Nationwide
I can prove that HughesNet steals back the data they sell us. A couple years ago we were having some work done in our yard & the cable was cut from the HughesNet satellite going to our modem. Obviously if the cable is cut from the sat to the modem we couldn't get online til a new cable was installed. When the new cable was installed we checked our usage & found that over 10% of our data cap had been used when we couldn't have even possibly been online. After a run around on the phone with HughesNet reps, a member of the advanced engineering team told me that data depletion can come from HughesNet's side & they don't know why it happens & there's nothing they can do about it. Suuuuuuure.
Last year in 2K15 before HughesNet's huge outage, I was calling them up for months telling them about data depletion. A single day before their outage they ordered me a new modem claiming it was our faulty modem, when their own diagnostics said there was nothing wrong with our modem. The next day HughesNet crashed. First they said it was thunder storms, then it was server degradation, & several other excuses. At least we got a free token out of it. Big of them. Actually I've got several free tokens out of HughesNet reps over the years but it's nothing compared to the data they're stealing.
We're still on the Gen3 package here because it's unlimited from 2-7am whereas their new Gen4 package only gives you 50 gigs per month from 2-8am. In February 2K15 we used over 60 gigs in their free zone thus Gen4 wouldn't ever work for us. When I talk to the neighbors about their Gen4 speeds they say the speeds are no different than Gen3. We're lucky to get 1.5 Mbps here. Usually it's dial up type speed slowness but at least dial up is unlimited.
HughesNet never told us what their data cap was when we got it years ago. They just said if we download too much they'll slow us down. We get roughly 13 gigs a month. 375 megs a day but if we use all of our daily allowance we only get approximately 325 megs for the next day. Don't get me started on that.
The moral of HughesNet's ripoff report story is never get HughesNet. Stay with dial up until something unlimited comes along. HughesNet are corporate con artists and they know it.
