- Report: #1186079
Complaint Review: Hughesnet - Nationwide
-
Author Not Confirmed
Why?
Hughesnet
Nationwide, USA
Phone:
1-877-249-7294
Web:
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Hughesnet Falsified Information and neglected to give entire information on speed and amount of bites provided. Nationwide
I called when I moved to Monon Indiana to get services as I am a current student in college. I could not miss classes because of no wifi and called to see if they provided services here at my address. No one else was available for this area at the time I needed it and called the company , explaining to them that I had to have the service because I spent a lot of time on the internet doing my homework. I listened to the guy on the other end tell me about services but he did not explain everything.
The gentlement I spoke with did not explain that I would have limited access to the internet as I was under the impression I had unlimited just like Comcast offered. I paid my bills on time until I finally stopped due to the fact that I had to have internet and this was not cutting it and I called to cancel my service, only after I had to call in almost every two days to add money (extra money), to my account that I didnt have to give away. After doing this for around two months, I asked to cancel my service but it was not done.
The representative that I continued to call and speak with were rude and only wanted to upgrade from 10 GB to 20 Gb which still was not enough and was not solving my problem. I explained on each occassion that I could not use the service or pay for something I was not being provided with.
Since then, I have been turned over to Joseph, Mann, and Creed to collect a debt that I feel is not even mine becasue I have only had false information since the beginning of service. I have been continually harrassed by the collection agency and was told that I was being charged for early termination and a satellite radio that I did not send back, they said.
Today I talked to Mary Gonzelous, in Texas at Customer Service and she helped me as much as she could. I was told that after sending a satellite signal to the radio, they in fact, found it and I was being creditied 200.00 on my account but that I still owe termination fees of 592.00. I asked if they could send me itemized copy of the things they were stating to me over the phone and I them let them know that I was going to report them to the BBB, Fox News Channel and any media that would listen to my cry. I have been a victim of fraud and I am ready to file a class action lawsuit of my own for all of the time I have wasted on trying to resolve this issue.
As of today, I owe 592. after being credited for 200 on the radio they found. I have been given a case number / Reference Number 44508992. I have been continually harrassed for months and have had Comcast install service so that my grades are not suffering. Becasue of Hughesnet being neglegent, I went down a few points in my classes but have managed to pull my grades up. My classes cost 1190. each, believe me, I can't afford to fail classes and am trying to work on getting a PHD, in 4 years.
I am anal about my bills, my credit is good and I pay all of my bills on time. This has been uncalled for and I will be doing everything in my power to let others know what Hughesnet is about and how they lIE.
4 Updates & Rebuttals
Tee
Monon,Indiana,
reply
#2Author of original report
Sat, November 01, 2014
I'm so glad you know everything. FYI, it really doesn't matter what YOU think ........... You don't know me so judge all u like. I'm not arguing know this, I signed NOTHING!! GOOD DAY
Tee
Monon,Indiana,
FYI
#3Author of original report
Sat, November 01, 2014
I did try to get the service canceled and I really don't care what YOU THINK! MAYBE, YOU should get your information correct. Instead of ETF, they added more to my package and FYI, I have enough money to pay for whatever I need. You need to grow up and learn that everyone isn't honest and things do happen.
Oh, and since YOU want to call someone out for NOT listening or following instructions, Maybe YOU should go READ how long your sentences and Paragraphs should start and end, NEXT!!
Tee
Monon,Indiana,
response
#4Author of original report
Sat, November 01, 2014
Thank you for the KIND WORDS OF WISDOM!!
Tyg
Pahrump,Nevada,
Adult much???
#5General Comment
Fri, October 31, 2014
While YOU can sit there and write what amounts to a fanciful story, there IS a reality that YOU are choosing to ignore. YOU SIGNED A CONTRACT!!! YOU CANCELLED THE CONTRACT!!YOU HAVE TO PAY THE ETF!!! PERIOD!!!! Don't you get it??? YOU are an adult. YOU who CLAIMS to be anal about your bills seems to FORGET that YOU signed a contract. YOU went about it ALL WRONG!!!!!! YOU should have had THEM cancel YOUR contract. If THEY cancel the contract because THEY agree that YOU are NOT getting the services that YOU contracted, then THEY waive the ETF. But YOU did not do this. No, instead of admitting that YOU were just NOT LISTENING when you got the internet, YOU turn around and blast THEM for ONLY DOING WHAT YOU AGREED TO!!! Im sorry but I DONT BELIEVE YOUR STORY!!! People like YOU will ALWAYS play the victim. SO much so that even when presented with LOGIC and REASON YOU will continue to act the fool.
When YOU signed up for the service YOU chose which data package YOU could afford. YOU used the data. YOU! YOU! YOU!! Then when YOU get frustrated that the package that YOU could afford is not meeting YOUR needs, YOU cancel the CONTRACTED SERVICE!!!!! So now that it has been laid out for you, show us all again HOW they are the bad guys in all of this?? THEY have provided YOU with the service YOU chose. THEY tried to work with YOU to get YOU a better package that would meet YOUR needs better. Then when YOU cancel, THEY charge YOU the early termination fee that YOU agreed to. YOU may be a student, but YOU have a lot to learn about the world and about being an adult. YOU are no longer a child and YOU are responsible for the choices YOU make in life. THIS is just another of those hard life lessons that EVERYONE has to go through at some point. Pay what YOU owe because of the choices YOU made and be done with it. In the future LISTEN to what YOU are getting yourself into. READ what YOU are agreeing to BEFORE you sign it. Legally speaking, THEY have ONLY done what YOU said they could do if YOU welshed on the contract. GROW UP AND ACCEPT REALITY!!!
