- Report: #1339351
Complaint Review: HughesNet - Nationwide
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Author Not Confirmed
Why?
HughesNet
Nationwide, USA
Phone:
844-737-2700
Web:
hughesnet.com
Categories:
Business Rating:
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HughesNet This company advertises high-speed internet service and the service is DEFINITELY not high speed. Their service is comparable to dial-up internet service. I upgraded my service with them to the fastest service available from them and found there was no difference between the two services and disconnected my service. They charged me almost $400 for early disconnection which is a ripoff because they didn't deliver the high-speed service they promised. Don't EVER deal with this company and simply get dial-up service. Nationwide
HughesNet advertises high-speed satellite internet service so I ordered my service from them after my old service kept having problems where it would constantly go down and I was unable to access the internet when I wanted to on many occasions. They were completely unable to explain to me why it kept gong down so I switched to HughesNet which was only one of a very few that serviced my area. My contract with them was for two years.
When I first got the service I found that the speeds of uploads and downloads was comparable to dial-up intrnet service which, as everybody knows, is definitely not high speed. When I noted this I upgraded my service with them to the fastest they had available and found that there was no difference between the two advertised speeds. Since this was completely unsatisfactory to me, I cancelled their service and they charged my credit card almost $400 for early disconnection which was completely unfair because they didn't deliver high-speed service as advertised and promised verbally. I came to find out later that they don't guarantee their advertised speeds.
Whatever you do, don't do business with HughesNet because their service is a rip-off. Simply get dial-up service at a much lower rate with no contract and you will get the same service quality as they deliver. HughesNet internet service is definitely a major rip-off.
