Complaint Review: Hunterdon Auto - Lebanon New Jersey

 I worked trying to help Kyle Tyron with the purchase of this car. There was confusion about there being a deposit on the car. I did not get the message that Kyle was on his way here or I would have told him not to come. As far as the car being in an accident it was hit in the rear bumper. Not unusual for a 10yr old car to have that happen to. We have a link to the Auto Check on our website that I emailed to him. I sent it to him so he would know. As far as a slew of other problems with the car I guess he is refering to the window motor for the passenger side were replacing and disclosed to him. Our Manager called and apologized to both Kyle and his Mother. We offered to hold the car for him until next saturday but he has made no commitment or given a deposit until he would see the car. Here are my typical reviews Purchasing a car can be a stress process. Especially, when you are presented with circumstances that make this purchase a priority. I currently work in a job that requires travel throughout the state of New Jersey. I was planning on purchasing a car towards the end of the year. My search for a new car was initiated earlier then expected, due to both personal and professional needs. I heard about the Auto Resource Center through my credit union, Affinity Credit Union. I was pleasantly surprised to find a large and diverse selection of cars and trucks. I was able to perform a comprehensive search of the center's selection of cars by utilizing the center website. I had my eye on a 2009 VW Jetta and decided to head out to the center for a test drive. When I arrived at the center, I was greeted by a friendly staff. Ernie was my sales representative. He was friendly, knowledgeable and patient. Ernie made the whole process a stress free experience. I felt that my questions and concerns were addressed competently from start to finish. I appreciated the manner in which Ernie and his co-workers with Affinity Credit Union explained warranties, contracts, financing and the numerous other details that goes into purchasing a car. I left the center feeling great about the purchase of my new car. Later that week, I had an experience contrary to what I just described. My girlfriend was also in the market for a new car. She dealt with a car dealership located in North Jersey. She ended up purchasing a great car, but not before enduring a process that was stressful and confusing. We encountered slick sales reps, quick talking managers and financial department that poorly articulated the terms of the loan. My girlfriend and I had to question every number and sometimes triple check the figures. We ended up finding over $2,000 dollars in charges, which was never explained. This experience really made me appreciate the level of service and attention I received while shopping at the Auto Resource Center of Hunterdon. I would like to thank Ernie and his co-workers for giving me a great car shopping experience. Just wanted to drop a note to let you know about the great experience I had at Auto Resource Center. I was in a spot where I wanted a new car, but knew I had to stay within a certain budget. I was passively looking around, but was getting frustrated with what I was finding. A colleague of mine -- who's also an ARC customer -- pointed me in your direction. I've usually bought cars new so, honestly, I wasn't sure what to expect from a "used car lot." I looked up your website to learn more about ARC. While I was there, I spotted a well-appointed, well-priced 2011 Saab -- a car I'd always admired but didn't think I could ever afford. I thought it was a "too good to be true" deal, but I made arrangements to visit your dealership and ended up meeting Ernie Andrascik. I quickly moved from a skeptical website visitor to a fully impressed ARC customer. Not only were my wife & I impressed by your facility, we found that working with Ernie was an absolute pleasure. Ernie made the whole process simple, easy to understand, and completely comfortable for us. He was honest, forthright, respectful and understanding of our situation, and took the time to go above & beyond to be sure we were confident in the deal ARC was offering us. After just a couple of weeks, I drove off your lot in my new Saab. It's now been a couple of weeks since and I've not had one ounce of the dreaded buyer's remorse! Thanks to Ernie our experience at ARC was one to remember -- and one I eagerly pass along to others. Great job! Good Morning! I’ve been an employee with Affinity now for just over eight years and of course, have been happy to spread the word about Affinity’s products and services, especially that of the Auto Resource Center. In fact, my husband and I have purchased a car there as has my sister in law. So, when it can time for my mother in law and father in law to trade in their truck and get a smaller car, I was happy to put them in touch with Jyoti! They took the drive out Saturday and not only were they offered a very respectable offer on their trade in but Ernie’s sales skills helped them find the right vehicle at the right price to meet there needs. Jyoti then helped them complete the transaction by offering them a great interest rate and completing the loan process quickly and efficiatly. Together, Ernie and Jyoti made the perfect team to help my in-laws and my father-in-law is thrilled with his “new” car! These are just a few