- Report: #318696
Complaint Review: Hurd Window And Door - Nationwide
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Hurd Window And Door
575 South Whelen Avenue, Medford, WI 54451 Nationwide, U.S.A.
Phone:
800-223-4873
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Hurd Window And Door Does not honor warranty Medford Wisconsin
Hurd windows and doors leak during all light and heavy rains. Hurd will not repair or replace windows and doors that have leaked water since first installed.
Jason
Easton, Kansas
U.S.A.
Jason
Easton, Kansas
U.S.A.
1 Updates & Rebuttals
George
Troy,Illinois,
USA
Kansas hurd coplaint
#2General Comment
Tue, January 17, 2012
Greetings, I hope buy now your issue has been resolved. I too have a complaint about Hurd windows and will file a complaint.
Your complaint did not mention any attempt to have an uninterested party check the installation. Therefore, based on your report I would suggest that the window and doors were not flashed properly. This would not be the fault of the manufacturer. Improper flashing is the # one cause of window/door leaking. The windows could also have not been squared and checked for racking during installation, although in all fairness I have installed many Hurd windows, years ago, and found no problems in that area, they are inherently rigid and hold their dimensions during installation if properly assembled at the factory. I came to my conclusion because you indicated that all the units were leaking. That would strecth the credibility of a manufacturers' problem.
I recently had a customer I did work for seven years ago, but not installing his Hurd windows, having a continuing leak problem with a Hurd bow window. A leak at the top. I traced the problem to no flashing around a window above the bow window. It was an ICf house and I guess he thought the foam would prevent leaks. It didn't and won't. The water flowed down the foam to some siding flashing that channeled the water right to the window. Proper flashing is critical and the flashing must lead to a water exit that is to an exterior surface, not on the sheathing.
The problem that I will be reporting on has to do with inferior materials and poor construction and I can no longer recommend Hurd windows for those reasons.
