- Report: #6087
Complaint Review: Hurley State Bank - Sioux Falls South Dakota
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Hurley State Bank
811 E. 10th St. Sioux Falls, South Dakota, U.S.A.
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Hurley State Bank consumer rip-off ..How can this happen in America? *Consumer Suggestion ..loan shark practices, sounds like usury
In February, 2001, my husband went to Tractor Sales in Burlington, WI to purchase water softener salt. AT the time of purchase, he was urged to open a charge account to receive an additional discount. The entire ourchase, less discount came to less than $60.00. We gave it little thought, and awaited the bill , which we would have paid off had we ever received it. In the month of March, we began getting annoying computer generated phone calls from Hurley State bank. We ignored them, thinking it was some telemarketing scam. These calls came approxiamtely 2 times a day, and we became annoyed, eventually calling the 800 number which was included in every phone call. We came to find out that it was the bank which had issued the Tractor Sales credit. We came to talk to several CS reps to straighten out what appeared to be an error in our mailing address, the reason we had not received a bill for the softener salt.
My husband, myself, and an adult daughter gave them our address at least 5 times on 5 separate occasions. Still no bill came. My husband returned to Tractor Sales hoping to correct the error at the point of sale. The annoying phone calls continued. AT one point, a CS rep, actually told us that my husband must have given them the right address!!! Again we checked with the store and found that everything was correct. Finally in May a bill arrived, charging us nearly $100.00 in interest due. I called Hurley State Bank to find out what the purchase amount was. I promptly wrote a check and mailed it in with a letter explaining that I would not pay for a processing error on their part. I only paid the purchase price. I did this because if the bill had been amiled correctly, I would have owed no interest!!!!!!!!!! No brainer.
Well , the annoying phone calls continue. They now clain that we owe them $120.00!!!!!!!!!! Well no way will we pay this. I have also spoken to at least 4 different 'customer service reps' who really need to find out what that means and explained this situation ad nauseum.
I truly believe this was done on purpose and is in effect a fraud. By not sending us a bill at our address they can charge interest rates in the 50%. How can this happen in America?
Gina Bembenek
My husband, myself, and an adult daughter gave them our address at least 5 times on 5 separate occasions. Still no bill came. My husband returned to Tractor Sales hoping to correct the error at the point of sale. The annoying phone calls continued. AT one point, a CS rep, actually told us that my husband must have given them the right address!!! Again we checked with the store and found that everything was correct. Finally in May a bill arrived, charging us nearly $100.00 in interest due. I called Hurley State Bank to find out what the purchase amount was. I promptly wrote a check and mailed it in with a letter explaining that I would not pay for a processing error on their part. I only paid the purchase price. I did this because if the bill had been amiled correctly, I would have owed no interest!!!!!!!!!! No brainer.
Well , the annoying phone calls continue. They now clain that we owe them $120.00!!!!!!!!!! Well no way will we pay this. I have also spoken to at least 4 different 'customer service reps' who really need to find out what that means and explained this situation ad nauseum.
I truly believe this was done on purpose and is in effect a fraud. By not sending us a bill at our address they can charge interest rates in the 50%. How can this happen in America?
Gina Bembenek
6 Updates & Rebuttals
I am fairly certain once the error is pointed out to any institution this same action would be taken.
#20
Mon, December 10, 2001
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Anonymous Their relationship to the company: Devotee Rebuttal: There is a difference between late fees and finance charges. If an account is past due it will accrue late fees. If you look at the statement you will notice these were late fees and not excessive finance charges. Once the issue of the incorrect address was resolved the late fees and the small amount of interest was adjusted. The history was also corrected. I am fairly certain once the error is pointed out to any institution this same action would be taken.
#30
Sun, August 12, 2001
#40
Sun, August 12, 2001
#50
Sun, August 12, 2001
#60
Sun, August 12, 2001
Usury laws protect us working stiffs from loan shark practices.
#70
Thu, August 09, 2001
This email is a rebuttal to RipOff #6087.
It was sent by Fraud Chick at [email protected].
Hurley State Bank consumer rip-off ..How can this happen in America? (#6087)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Fraud Chick
Their relationship to the company: Consumer Suggestion
Rebuttal:
Wow, that's an amazing amount of interest. I would call the State's Attorney's office in the state where that business operates and ask them about the jurisdictions *usury laws*. Usury laws protect us working stiffs from loan shark practices. I would imagine that 100% interest would violate this state's rules, but again, you didn't explain how it was tacked on and for what period of time. Seems suspicious at first glance.
I think people would be surprised at what fees customers don't legally have to pay. Most businesses, for example, will tack on check collection fees for bounced checks, which is legal, but not all states enforce the rule that we have to pay them.
Good luck
