- Report: #394769
Complaint Review: Huron Hardwood Floor - Dundas Ontario
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Huron Hardwood Floor
1 Head Street Dundas, L9H 6X2 Ontario, Canada
Phone:
905-628-9817
Web:
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Huron Hardwood Floor After receiving full payment Huron Hardwood Floors did not deliver my floor. Dundas Ontario Canada
I contacted Tom Gillie, the president of Huron Hardwood Floors and talked to him about buying hardwood floor I was interested in. I specified that because certain deadlines, I wanted this hardwood by a specific date. Tom stated that the delivery will take 2-4 weeks. After paying full amount I waited four weeks and then I called Tom to check on the status of my order. He told me that the shipment will be made in a few days and that I will be contacted by a shipping company. After calling Tom again he mentioned that the shipment was made and my floor should arrive in about four days.
With this assurance I started preparations for the installation of my new floor. I removed carpets and scheduled installation.
Not hearing from a shipping company I called Tom again and he told me that, in fact, the shipment was not made. Next, he explained me that the hardwood I ordered (5 inches in width) is difficult to manufacture and that two other customers are ahead of me. Moreover, he explained that he had no control over a manufacturing company and he serves only as a contact between them and me. He kind of understood that living with no carpet, just on plywood, could be tricky. Next, he promised to contact a manufacturer and call me back next day. He never did.
At present, I initiated a dispute through PayPal hoping that I wil recover my money.
Starting tomorrow, I will be updating the status of my claim frequently.
Andrew
Voorhees, New Jersey
U.S.A.
With this assurance I started preparations for the installation of my new floor. I removed carpets and scheduled installation.
Not hearing from a shipping company I called Tom again and he told me that, in fact, the shipment was not made. Next, he explained me that the hardwood I ordered (5 inches in width) is difficult to manufacture and that two other customers are ahead of me. Moreover, he explained that he had no control over a manufacturing company and he serves only as a contact between them and me. He kind of understood that living with no carpet, just on plywood, could be tricky. Next, he promised to contact a manufacturer and call me back next day. He never did.
At present, I initiated a dispute through PayPal hoping that I wil recover my money.
Starting tomorrow, I will be updating the status of my claim frequently.
Andrew
Voorhees, New Jersey
U.S.A.
4 Updates & Rebuttals
Tom
Amherst,New York,
U.S.A.
Huron Hardwood
#2REBUTTAL Owner of company
Thu, March 12, 2009
Huron Hardwood regrets that we where unable to fill Mr. Fertal's order. His compaint was valid. We appreciate the fact that he was as patient with us as he was and understand that he could no longer wait for the product. We where more than happy to arrange for him to recieve a full refund of the purchase price. SIncerely Tom Gillie Huron Hardwood
Tom
Amherst,New York,
U.S.A.
Huron Hardwood
#3REBUTTAL Owner of company
Thu, March 12, 2009
Huron Hardwood regrets that we where unable to fill Mr. Fertal's order. His compaint was valid. We appreciate the fact that he was as patient with us as he was and understand that he could no longer wait for the product. We where more than happy to arrange for him to recieve a full refund of the purchase price. SIncerely Tom Gillie Huron Hardwood
Tom
Amherst,New York,
U.S.A.
Huron Hardwood
#4REBUTTAL Owner of company
Thu, March 12, 2009
Huron Hardwood regrets that we where unable to fill Mr. Fertal's order. His compaint was valid. We appreciate the fact that he was as patient with us as he was and understand that he could no longer wait for the product. We where more than happy to arrange for him to recieve a full refund of the purchase price. SIncerely Tom Gillie Huron Hardwood
Andrew
Voorhees,New Jersey,
U.S.A.
I was able to recover my mony from Huron Hardwood Floors
#5Author of original report
Thu, January 15, 2009
After a few discussion with Tom, we concluded that his company will not be able to deliver my ordered wood on time. Next, Tom kindly explained that problems like mine are quite unique in his company. Eventually, I ordered wood in my local store and after contacting PayPal I had no problems with recovering my payment I made to Huron Hardwood Floors.
