T. Wilson
Oklahoma,#2Consumer Suggestion
Fri, February 26, 2016
https://www.change.org/p/wynonna-crumb-prosecute-hurricane-wind-power-fraud-products-not-made-in-usa
hurricane
Roanoke,#3REBUTTAL Owner of company
Fri, April 27, 2012
Yes this angry young man is associated with a customer and parts of his account are true and others not so much. Guys I get it ...you procrastinated on your project , expected me to pull a rabbit out of hat and are angry I couldn't. Jon is not the one I spoke with from his"group" but the hotheaded one whom threatened to write this report based on his second hand account relayed from the individual whom I communicated with concerning this purchase ..A. an invoice is created when you buy something. If you printed it off you would not have had an issue with no proof of purchase B. After you requested an invoice I did go in and manually print up a invoice on letterhead and e mailed it to you and yes the PDF software I use had to be reinstalled C. I spoke with your "teamleader" and advised them of the delay and why..... I do not control everything in the world especially the weather tornados and vendors. D. You were offered a refund which you received.....E. There is absolutely ZERO validity to the concept that I would attempt to steal from anyone and it would be brain dead to do so with a State funded University. FYI there is a concept called a chargeback where if you don't get what you purchase the credit card company returns your money.
I understand you are " engineering students" and understand the concept of a deadline. This is exactly why I never offered a firm date on the timetable as I did not know.....I further offered to assist you to find a suitable PMA for your project. Unlike Jon the "team leader" I dealt with was respectful and polite which was reciprocated. When someone tells you they do not know when something will be available due to things not within their control accept the answer. Maybe they really do not know...When you repeatedly ask mne for a best case scenario it is exactly that a best case scenario.. I openly and honestly told the "team leader" what the issue was and that I did not have an exact time frame for them. They would not accept this and kept asking for an estimate or my"best case guess". If you do not like the answer ask for a refund and move on.
As a timeframe was communicated clearly there is no reason to avoid a customer as you imply. We have a thriving business and build great products...my mailbox is often full which is why I have e mail...all of which were returned to my knowledge.....
I have no issue with people who have a complaint....We have a large volume and I am simply not going to make everyone happy. All I can do is what I think is right and move on. I am comfortable I have done so in this matter. This forum is frequently used to extort people out of money from reputation management SEO companies. Fraudulent claims by competitors and a team of "moderators " whom come along and post comments to make said report seem important to google...just my observation...it is what it is......when it is BS I am going to call it as such Guys post what you will I do not care and I consider the matter closed and you have been refunded.