So the product "Hydra Stem Cell Serum" appears on Facebook. They say "Try with no risk" they say "Highest quality skincare at its best." So you sign up for a trial of the serum then they hit you with "Hey you can also get the Dermaluxe Snake Venom for just $4.95. It will remove wrinkles like nothing you've ever seen. I got sucked in because, you know, they have pictures of what looks like real doctors on their site. Well, like many others, my face developed a rash or hives from both of the products. I cancelled before the 14 days but did not write down the confirmation code. After several weeks I received a shipment of both products. I checked my credit card and I had been charged for 2 shipments. And we're talking about $90 for each product.
I went through the torture of trying to understand and deal with customer service. They kept saying, "look for an email about the refund and a bonus offer we are sending you." Called twice, still haven't received an email. I protested all my credit card charges. My advice, run as far as you can from these products. They wanted a confirmation code. And the nasty products are very thin, clear looking lotions...definitely not creams. I started scratching my face within 5 hours. They caused one of my eyes to swell up. Just don't do it!!! Don't get enticed!! They are a total scam and they make money from people forgetting to cancel or not having their cancellation number. Customer service could care less about you!! I feel so strongly about this. I am tired of these kinds of ripoffs!