- Report: #1308306
Complaint Review: Hydramatrix MD - emeryville California
Reported By:
Business ethics -
St ignatius, Montana, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hydramatrix MD
2540 Powell st #286 emeryville, 94662 California, USA
Phone:
8003116621
Web:
N/A
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Business Rating:
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Hydramatrix MD Resvivibrant Unauthorized charge and refusal to reverse it emeryville California
I did not order from this company this was an add on to another company's free trial. The first company who I gave my credit card information to was authorized to charge my account for the shipping $3.97. Hydra matrix MD used that same credit card information and shipped me their product without my authorization. Furthermore I called them when they charged my account $88 they explained that I had a free trial. #1 I had received their product two days prior to that. #2 this was unwanted and I did not order it to begin with . #3 I ordered the trial for Resvibrant. #4 extremely scandalous: these 2 companies have the same address, however different business names & different phone numbers but used my same credit card that I authorized one company to use but not the other. #5 I found the offer for Resvibrant on Facebook, once I entered my credit card information shipping address billing address completed the order a screen popped up for hydra matrix and there was no way to opt out of it it's suggested they were going to send the free trial.
Because of this I decided when the packages arrived in the mail I would ship them back and this is what I planned to do but was charged before I could even do that. ***. Setting aside my huge inconvenience of arguing with them over the phone three separate occasions plus calling my bank to report the fraud and during a move out of state this was a pain ) oh and the most ridiculous part of all their argument over the phone was that I had the 14 day trial but kept the product I told them I didn't ask for it number one number two I never gave you my credit card to charge me number three I barely got the product two days ago a number for your shirt into my bank account without my permission and that's fraud .
