- Report: #1351814
Complaint Review: Hydramatrix MD - Nationwide
-
Author Not Confirmed
Why?
Hydramatrix MD
Nationwide, USA
Phone:
(800)311-6621
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hydramatrix MD Sneaky! Unauthorized charges emeryville California
I did not order from this company this was an add on to another company's free trial. The first company who I gave my credit card information to was authorized to charge my account for the shipping $3.97. RESVIBRANT used that same credit card information and shipped me their product without my authorization. Furthermore I called them when they charged my account $88 they explained that I had a free trial. I had received their product 2 or even days days prior to that-they stated they start the countdown as soon as the product was ordered. I was not aware nor did I read anywhere that they would charge me $88 if I did not call them within the 14 day trial to cancel. The second item was unwanted and I did not order it to begin with . these 2 companies have the same address, however different business names & different phone numbers but used my same credit card that I authorized one company to use but not the other. I had to call customer service 2x and they claimed they would give me an employee discount and charge me 44. They acted like this was a big deal and I should feel lucky. Um,no. I told them I want to return it and wanted a refund d. They claimed they couldn't. I threatened to call my lawyer. A couple hrs later they wrote me with instructions on how to return the products. It was so sketchy from the beginning. Horrible customer service. Take advantage of people.
