- Report: #168139
Complaint Review: Hydroderm - Culver City California
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Author Confirmed
Why?
Hydroderm
8500 Higuera St. Culver City, 90232 California, U.S.A.
Phone:
888-460 5888
Web:
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Hydroderm ripoff Culver City California
As other victims of this company, I was also charged for the trial package. But I was told that I can get refund.
I ordered a trial package on Nov 12th 2005 and received on 22nd.
I called on Dec 16th for return as the time that I was using the lotion I did not see any improvement of my wrinkles. The lady I spoke with said I have been charged $69.00 as my shipment went out on 14th and the 30days trial starts counting on the shipping date. I could only blame myself that I did not check carefully.
After I hung up the phone, I decided to log onto my account again to see if they did cancel my order. I found out my shipment date is 16th not 14th!!! That woman is a liar!!!
I called back straight away. A guy agreed to issue me a return number and promise to refund my money in two days.
Be very careful when you deal with free trial - check the dates and marked it on your calendar. And always call back 2~3 times after the cancellation to make sure the telephone operators did their job correctly.
Clare
scarsdale, New York
U.S.A.
I ordered a trial package on Nov 12th 2005 and received on 22nd.
I called on Dec 16th for return as the time that I was using the lotion I did not see any improvement of my wrinkles. The lady I spoke with said I have been charged $69.00 as my shipment went out on 14th and the 30days trial starts counting on the shipping date. I could only blame myself that I did not check carefully.
After I hung up the phone, I decided to log onto my account again to see if they did cancel my order. I found out my shipment date is 16th not 14th!!! That woman is a liar!!!
I called back straight away. A guy agreed to issue me a return number and promise to refund my money in two days.
Be very careful when you deal with free trial - check the dates and marked it on your calendar. And always call back 2~3 times after the cancellation to make sure the telephone operators did their job correctly.
Clare
scarsdale, New York
U.S.A.
1 Updates & Rebuttals
Clare
scarsdale,New York,
U.S.A.
Hydroderm Culver City California - update
#2Author of original report
Wed, January 04, 2006
I received the refund after I returned the trial package. I hope this is a sign that the company is improving their service.
