Order on line 11/26/2018 for Christmas. As of today order is still showing processing. Tired to call 877 # numerous times pressed 0 for operator, and held for next person. After a no one answered phone hangs up. Found local number on website and number is disconnected. Sent multi emails and received auto response of 48 hours, after emails on 12/7 and 12/11 no response ever received.