Three times I have tried to place an order with Idea Village for a Micotouch Hair Trimmer. Each time I completed the order and was offered other items as well. Some of which I ordered. This was done in December, January and February. I just placed the February order and found out that there was not any record of the prior orders being placed. Each time I was given phone numbers to call and I have done so. So far the one for February. I just now as finally able to contact someone from "Switchblade" which is the microtouch trimmer and she wanted to go ahead and replace the order for me. However I am so upset about the way things have gone so far I just cancelled everything instead. These people should not be allowed to harrass customers with phoney offers this was. Just this morning alone I have spent over two hours on this thing. It is terrible.