- Report: #1212910
Complaint Review: IIC Internet Services - Internet
-
Author Not Confirmed
Why?
IIC Internet Services
Internet, USA
Phone:
888-524-7336
Web:
www.mankayia.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
IIC Internet Services Onlinestoragesolution.com, mankayia.com Back up/Online Storage System Closed Access to Accounts Customer Had Paid For Till 2017 Without Notice Causing Files to Be Lost Forever! Refuses to Respond Despite Customer Has Offered to Pay for the Files Safe Return to Her by Any Means Orlando Florida
Dear Mankayia, Online Storage Solution, IIC Internet, Stephen Bennett, Chris Herzig, or whatever you want to go by,
I was your customer since 2012. I loved your service. I loved the flexible interface and being able to back up and access my files from anywhere. There was also responsible customer service. But then, in 2014, I couldn't get in to any of my accounts. I read posts from other people who couldn't get into their accounts either.
There is no reason for this. I am heartbroken, I had very important files and you have refused to give me access to any of my accounts. I have written many emails to you, tried to call you, mailed letters to you, but I haven't gotten a single response.
My accounts where still paid for and you closed my access to them without even notifying me and giving me a chance to copy my files back to a hard drive! My original drive is broken so I can not retrieve the files using that method. You offered a secure back up system for that purpose at that time and advertised your site as being safe for backing up and storing files. I had about 1 TB of information back up with you that is lost! I have been your customer since before 2013!! I want my files, as I stated before I will pay you to transfer them to a new account or other means!
My accounts are:
(((link redacted)))
(((link redacted))) w3ew0lfgirl_99 (paid for till October 2017 I paid in advance)
(((link redacted))) wolfclay (an account created to back up w3ew0lfgirl_99's files)
I am a old customer. I would hope that would mean something to you. I have offered to do anything for my files including paying extra to have them back and have sent repeated emails. I want my files.
Olivia
(((phone number redacted)))
