- Report: #1185714
Complaint Review: IKEA - Woodbridge Virginia
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Author Not Confirmed
Why?
IKEA
Potomac Mills Woodbridge, Virginia, USA
Phone:
7038558260
Web:
Ikea.com
Categories:
Business Rating:
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IKEA Boxes, not furniture Woodbridge Virginia
What do IKEA customers and the homeless have in common? They only have boxes to live in. IKEA does not have customer service. IKEA does not sell furniture. IKEA sells furniture parts and let the buyer beware. They don't answer the phones, and their internet customer service is just insulting. IKEA charged me for shipping, but did NOT provide a promised referral to assembly. I could not contact them for a replacement because THEY DO NOT HAVE PHONE CUSTOMER SERVICE. THe internet options are flippant and ineffective. I even drove 30 miles back to the Woodbridge store, and as I was placing an order to buy additional (boxes) of furniture PARTS, I learned that the store does not have an assembly service in my area (and it would cost more money but they don't supply it). The result? I paid $99 to have boxes of furniture PARTS delivered, and I can't return it without paying another $99.00, and I can't assemble it. So my imaginary bed, imaginary night stand, are still just cardboard boxes taking up room in my hallway, and I am still sleeping on the floor.BY the way, the mattress sucks. It's supposed to be firm but it is worse than the air mattress I bought from Target. I can dream about a MALM bed, but I still wake up ON THE FLOOR!
It's an illusion folks. IKEA does NOT sell furniture. IKEA sells furniture parts. Very shoddy and unusable furniture parts. I worked in advertising. One of their ad writers is very clever, and it looks nice in the catalog. But IKEA is nothing more than a hustle catalog company. The Swedish illusion? I'll bet anyone they make their stuff in Bangladesh sweat factories.
