- Report: #812469
Complaint Review: iLeads.com - Newport Beach California
Reported By:
Ins Expert -
Colorado Springs, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
iLeads.com
567 San Nicolas Drive, Ste. 180 Newport Beach, 92660 California, United States of America
Phone:
877-245-3237, ext. 119
Web:
www.ileads.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
iLeads.com Robert Gregory Don't buy ANY insurance leads from this company! They will rip you off and keep charging your credit card without you knowing unless you happened to catch the "one-liner" sentence stating that they w Newport Beach, California
I was contacted via phone by the Vice President of this company, Robert Gregory this past summer of 2011. He eluded to the fact that iLeads.com gets results for their agents, better than any other email lead generating company out there...his claim to fame was #1. only one or two agents receive the "qualified lead," meaning that you don't have several agents working the same lead so your chances of getting an appointment and/or sale is extremely high. Well, this would be great if you could get ahold of anyone! I paid $220 for 10 leads via the phone: credit card given over the phone (which i was leery about anyway). Mr. Gregory NEVER told me that I was going to be put on an "automatic renewal" system where iLeads.com would automatically charge my credit card $220 after they sent me 10 leads (by the way, it took over 5 months to get all 10 leads, which NONE were legitmate or qualified). Have you heard the statement: "These are C-Leads??" Well, I would have to qualify these leads as "F" leads...failing/flunky leads! Since I signed up via phone, I had no idea that exactly 5 months later, I would be seeing another $220 on my credit card statment due! Yes, it was there for November/December to be paid in full. Better yet, I had only received ONE out of the TWO leads they claimed to have emailed me on now Round 2 of this "F" lead system. I not only emailed, but called and knocked on the doors of the leads emailed to me by iLeads.com with NO avail. What a rip off! And now, they are going to fight my credit card company to keep the $220 for Round 2!!!! The minute you get a call from iLeads or Robert Gregory, buyer BEWARE....this is a "F" lead generating company, iLeads.com. Don't buy into their marketing scams! I will be filing a complaint with the BBB as well as the State Insurance Department as it really is this bad!!
3 Updates & Rebuttals
iLeads.com
Newport Beach,California,
USA
Your issue with iLeads.com
#2REBUTTAL Owner of company
Fri, March 23, 2012
Hello,
Again, I am sorry that you feel that we have not treated you well. That said, I wanted to follow up with you again to you directly as the managing partner of the company. We have been in business since 1996, have serviced over 45,000 clients, and have an A+ rating from the BBB.
To address your allegations directly, while it is true that we do pause delivery of leads if there has been a credit card charge back issued, we do always continue delivery once the dispute has been resolved. This has been our policy since 1996, and is so to this day. Id be happy to call you directly, but since this site allows anonymous postings, I do not have the ability to try and contact you directly.
On the quality front, we take our lead quality and your success very seriously. To be frank, we know that there are many choices for marketing on the Internet, and without you, (our customer), we have no business. To that end, we check each and every lead that comes through our system, as well as offering what we feel is a fair replacement policy. Again, if you feel differently, Id like to talk to you about it.
If what you say is true, and you have not gotten what you have paid for, as I mentioned before,
please call me directly. I can be reached at 877 - 245 3237. If you would like me to call you, please respond here with your name so that I can look your record up.
Thank you
Report Attachments
Ins Expert
Colorado Springs,Colorado,
United States of America
Affirmed: $220 and no leads sent
#3Author of original report
Fri, February 24, 2012
So, here's the update on this company. They won their appeal that I still owed them $220 because I signed a "no refund" policy stating that this company can cancel your contract at any time for no reason. They have the right (in writing)to NOT send you any of the leads you paid for. So, they got my $220 and I got ZERO leads from them! Do not sign a contract with them, unless you are prepared to pay for leads not rendered to you. I am out $220, with not a single lead to show for it. The credit card company wouldn't refund my money because I signed the "no refund" contract. Now, in my original complaint...the leads were bogus anyway, which I believe to still be true. So, even if they sent me the additional 20 leads for $220...more than likely they would still be bogus leading to NO SALES. But, they should have least honored the 20 leads, since I had to pay for them anyway, and they DID NOT. So, they make money off of us insurance agents at our cost, not theirs! Again, Buyer BEWARE!
iLeads.com
Newport Beach,California,
United States of America
Your contract renewal
#4REBUTTAL Owner of company
Wed, December 28, 2011
I am very sorry to hear that you have had a bad experience with our company. That said, we do have agreements that all of our clients agree to prior to starting their orders (which includes our policy on renewals). If by any chance you did not sign that agreement, (agreeing to the renewal), I'd be happy to help.
Please contact me directly at the iLeads offices, and I'll be more than happy to look into and help you with the situation.
