Ela
pingree grove,#2Author of original report
Mon, June 29, 2009
I called today and actually got a very pleasant lady on the phone who stated that the "dismissal form" was received and charges will be dismissed today. I asked if I need to call the collections agency to tell them that and she told me that I do not because the supervisor will take care of that. Regardless, I will send a standard letter of dispute to the collections agency because I don't know how long it takes them to update their records. Furthermore, the lady on the phone offered to take the 87 CENTS and apply it to the credit I already have on the account. (!!!!!) I told her the person I talked with yesterday was adamant about not being able to do that and told me that I'd be stuck with extra fines if I didn't pay it. Today's operator (Ashley) stated all she has to do is reactivate the transponder, charge the 87 CENTS to it and reclose the transponder (remember, it was stolen.) It took her just 2 minutes to do this. It took Tammy (the person yesterday) over 15 to argue with me. Now why couldn't have Tammy been this helpful? It seems to me that Tammy was being purposefully vindictive and simply refused to be of any help whatsoever over 87 stupid cents! I am really appreciative of Ashely's willingness to actually help. She actually put me on hold while she went and asked the supervisor how long the dismissal form was going to take to get addressed and came back to tell me it would be today. The entire call took no more than ten minutes. Thank you Ashley but such incredible shame on the Illinois Tollway institution for running a system aimed at taking gross advantage of motorists through a convoluted and illogical process and not properly and dilligently training every individual that works there to be "resolution-conscious" and knowledgeable of ALL methods of problems solving quickly and without vindictive intent because of their own ingrained personal inhibitions.
Ela
pingree grove,#3Author of original report
Mon, June 29, 2009
I called today and actually got a very pleasant lady on the phone who stated that the "dismissal form" was received and charges will be dismissed today. I asked if I need to call the collections agency to tell them that and she told me that I do not because the supervisor will take care of that. Regardless, I will send a standard letter of dispute to the collections agency because I don't know how long it takes them to update their records. Furthermore, the lady on the phone offered to take the 87 CENTS and apply it to the credit I already have on the account. (!!!!!) I told her the person I talked with yesterday was adamant about not being able to do that and told me that I'd be stuck with extra fines if I didn't pay it. Today's operator (Ashley) stated all she has to do is reactivate the transponder, charge the 87 CENTS to it and reclose the transponder (remember, it was stolen.) It took her just 2 minutes to do this. It took Tammy (the person yesterday) over 15 to argue with me. Now why couldn't have Tammy been this helpful? It seems to me that Tammy was being purposefully vindictive and simply refused to be of any help whatsoever over 87 stupid cents! I am really appreciative of Ashely's willingness to actually help. She actually put me on hold while she went and asked the supervisor how long the dismissal form was going to take to get addressed and came back to tell me it would be today. The entire call took no more than ten minutes. Thank you Ashley but such incredible shame on the Illinois Tollway institution for running a system aimed at taking gross advantage of motorists through a convoluted and illogical process and not properly and dilligently training every individual that works there to be "resolution-conscious" and knowledgeable of ALL methods of problems solving quickly and without vindictive intent because of their own ingrained personal inhibitions.
Ela
pingree grove,#4Author of original report
Mon, June 29, 2009
I called today and actually got a very pleasant lady on the phone who stated that the "dismissal form" was received and charges will be dismissed today. I asked if I need to call the collections agency to tell them that and she told me that I do not because the supervisor will take care of that. Regardless, I will send a standard letter of dispute to the collections agency because I don't know how long it takes them to update their records. Furthermore, the lady on the phone offered to take the 87 CENTS and apply it to the credit I already have on the account. (!!!!!) I told her the person I talked with yesterday was adamant about not being able to do that and told me that I'd be stuck with extra fines if I didn't pay it. Today's operator (Ashley) stated all she has to do is reactivate the transponder, charge the 87 CENTS to it and reclose the transponder (remember, it was stolen.) It took her just 2 minutes to do this. It took Tammy (the person yesterday) over 15 to argue with me. Now why couldn't have Tammy been this helpful? It seems to me that Tammy was being purposefully vindictive and simply refused to be of any help whatsoever over 87 stupid cents! I am really appreciative of Ashely's willingness to actually help. She actually put me on hold while she went and asked the supervisor how long the dismissal form was going to take to get addressed and came back to tell me it would be today. The entire call took no more than ten minutes. Thank you Ashley but such incredible shame on the Illinois Tollway institution for running a system aimed at taking gross advantage of motorists through a convoluted and illogical process and not properly and dilligently training every individual that works there to be "resolution-conscious" and knowledgeable of ALL methods of problems solving quickly and without vindictive intent because of their own ingrained personal inhibitions.
Ela
pingree grove,#5Author of original report
Mon, June 29, 2009
I called today and actually got a very pleasant lady on the phone who stated that the "dismissal form" was received and charges will be dismissed today. I asked if I need to call the collections agency to tell them that and she told me that I do not because the supervisor will take care of that. Regardless, I will send a standard letter of dispute to the collections agency because I don't know how long it takes them to update their records. Furthermore, the lady on the phone offered to take the 87 CENTS and apply it to the credit I already have on the account. (!!!!!) I told her the person I talked with yesterday was adamant about not being able to do that and told me that I'd be stuck with extra fines if I didn't pay it. Today's operator (Ashley) stated all she has to do is reactivate the transponder, charge the 87 CENTS to it and reclose the transponder (remember, it was stolen.) It took her just 2 minutes to do this. It took Tammy (the person yesterday) over 15 to argue with me. Now why couldn't have Tammy been this helpful? It seems to me that Tammy was being purposefully vindictive and simply refused to be of any help whatsoever over 87 stupid cents! I am really appreciative of Ashely's willingness to actually help. She actually put me on hold while she went and asked the supervisor how long the dismissal form was going to take to get addressed and came back to tell me it would be today. The entire call took no more than ten minutes. Thank you Ashley but such incredible shame on the Illinois Tollway institution for running a system aimed at taking gross advantage of motorists through a convoluted and illogical process and not properly and dilligently training every individual that works there to be "resolution-conscious" and knowledgeable of ALL methods of problems solving quickly and without vindictive intent because of their own ingrained personal inhibitions.
Adolph
Elkhart 46517,#6Consumer Comment
Mon, June 29, 2009
Last February while going to Wisconson I inadvertantly got caught up in a massive bumper-to-bumper, door-to door wad of traffic and blew through one of the I Pass lanes (in error). Never heard anything, there's nothing on my registration or driver's licence. (violations) . The traffic was going 70 MPH and was really intense. I guess that makes me a "scofflaw". It would seem if a whloe bunch of vehicles go through en masse at high speed, I don't think the I Pass camera can differentiate or keep up. . It's unlikely I'll be that inattentive next time. Errr...only maybe. Perhaps not having a front tag (IN has only one) was a factor.