- Report: #295524
Complaint Review: Image Warehouse -- Ron Saxton - Oglesby Illinois
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Image Warehouse -- Ron Saxton
32 Marquette Ave Oglesby, 61348 Illinois, U.S.A.
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Image Warehouse -- Ron Saxton Bogus Printer Ink sent as "official ink" Advertising uses misleading picture Oglesby Illinois
Purchased Xerox Brand Solid Ink from Imagewarehouse through eBay advertisement. Purchase was made on the premise that the picture of "official Xerox Brand OEM Ink" shown in the advertisement was the item for sale. Several days later I received an inferrior substitute ink in generic packaging from the seller. (Most consumers would not recognize that the product was a substitute and not the advertised product -- I happen to have extensive experience with the substitute ink, which is not only inferrior in quality but also attributed to cause long term failure of this expensive printer, so I was able to immediately recognize the "off-brand" substitute "fake").
This seller has numerous advertising on eBay, displaying packaging representing Xerox Brand OEM ink, and not the cheaper/inferrior ink that he sends out. This is a deceptive trade practice.
After difficult communication, the seller suggested I return the ink. I did so immediately. The seller has not responded to any of several communications requesting the status of the refund. After several weeks, I have not received a refund.
Pforprivacy
Madison, Wisconsin
U.S.A.
This seller has numerous advertising on eBay, displaying packaging representing Xerox Brand OEM ink, and not the cheaper/inferrior ink that he sends out. This is a deceptive trade practice.
After difficult communication, the seller suggested I return the ink. I did so immediately. The seller has not responded to any of several communications requesting the status of the refund. After several weeks, I have not received a refund.
Pforprivacy
Madison, Wisconsin
U.S.A.
3 Updates & Rebuttals
Image Warehouse
Oglesby,Illinois,
U.S.A.
sorry
#2UPDATE Employee
Thu, January 10, 2008
Hello If you go back to the listing it clearly states that the pic was for reference only. I also listed it under the "other" catagory and not the Xerox catagory. Please go back to the listing and you will see that it clearly shows this. Thanks for your understanding. If you sent something back for a refund please contact me at [email protected] and put ATTN RON in the subject line and please provide tracking info that it was returned and I will get you paid ASAP. Thanks for working with me. Ron
Image Warehouse
Oglesby,Illinois,
U.S.A.
sorry
#3UPDATE Employee
Thu, January 10, 2008
Hello If you go back to the listing it clearly states that the pic was for reference only. I also listed it under the "other" catagory and not the Xerox catagory. Please go back to the listing and you will see that it clearly shows this. Thanks for your understanding. If you sent something back for a refund please contact me at [email protected] and put ATTN RON in the subject line and please provide tracking info that it was returned and I will get you paid ASAP. Thanks for working with me. Ron
Image Warehouse
Oglesby,Illinois,
U.S.A.
sorry
#4UPDATE Employee
Thu, January 10, 2008
Hello If you go back to the listing it clearly states that the pic was for reference only. I also listed it under the "other" catagory and not the Xerox catagory. Please go back to the listing and you will see that it clearly shows this. Thanks for your understanding. If you sent something back for a refund please contact me at [email protected] and put ATTN RON in the subject line and please provide tracking info that it was returned and I will get you paid ASAP. Thanks for working with me. Ron
