Lee del Rosario
Glendale,#2REBUTTAL Owner of company
Wed, February 20, 2013
This is a FRAUDULENT post NOT made by the customer and it can be proven! The information was copied and pasted from a prior 2011 dispute onto this site out of spite by an inferior competitor with a horrible reputation. Said competitor constantly changes its business name to avoid customers that it has scammed. Imagederm Inc. has an unblemished reputation, manufactures quality products, and will not be affected by this unfounded posting.
First off, let me be honest and say that YES there was an issue with the merchandize that was sent to the client but it was not Imagederm's fault. After all, it is public information and the dispute can be found on the BBB site. You will see on the BBB we have had 3 complaints since 2007. You will also see 2 of the 3 were also FRAUDULENT. As for the 1 and only TRUE complaint, a total of 3 units were sent to the client and 2 of the 3 were severely damaged by UPS. It was an unfortunate event, but is rare. There are pictures and documents from UPS which will clarify this 100%. The issue was resolved. The customer is happy and continues to endorse our product to date!
Be SMART and analyze the evidence. You will find the following:
1- The customer's personal or Spa name is not listed. If it were a legitimate complaint, the customer would provide this.
2- The customer does not live or work in the city that is listed. The competitor has no clue as to where the client lives or works and listed ( Boca Raton FL ) a surrounding city, as to where the unit was purchased to fill in the false blanks.
3- Here's the kicker, if this post was done by the actual customer, it would say it was posted at EASTERN TIME and Not Pacific/ Arizona Time. This would indicate that the customer lives and works in California, Nevada or Arizona. SHE Does NOT. Guess what, our competitor lives and works nearby to us here in Los Angeles Ca.
4- There is no picture of the unit purchased. The competitor again, copied and pasted pics from our site of every unit we make but the one in question.
Feel free to call us at 866-462-4334 so we can provide you with the contact information of the ACTUAL customer. She is very happy with the unit and you can hear her endorse the product directly from her. The customer has authorized this. Bottom line, always do your research before buying anything. We strongly suggest to our clients to do this and unfortunately, our competitors don't like this. Imagederm is presently considering its legal options respecting this unfounded and fraudulent posting at this time. We are a very honest company with quality made products and our reputation reflects this.
I sincerely hope this answers any concerns having to do with this post.
Imagederm Inc.