- Report: #457527
Complaint Review: Imaginuity Interactive Inc. - Dallas Texas
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Author Confirmed
Why?
Imaginuity Interactive Inc.
1409 S. Lamar St. Ste. 1500 Dallas, 75215 Texas, U.S.A.
Phone:
214-572-3900
Web:
N/A
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Imaginuity Interactive, Inc. Company did not finish my retail website, after receiving final payment. They are interested in delaying timelines and charging for every additional service, that most companies provide for free. Very High Prices, does not deliver working product, poor developers for retail sites. they are good at looking graphics and the frontpage, but the developing and back end database is weak. Dallas Texas
Imaginuity is a Web Developing, Graphics, and Adverstising Company. I started with a contract to have my retail website selling primary jewelry to be developed with front end graphics, with a working database and checkout. It has been a long 2 years of stalling and the project has still not been fully completed. The Company has moved to a newer location, and has replaced many of their employees. The company seems to have alot of turnover in employees. Anyway, I have paid them a total of over $50,000 for nothing to show as of today. The site was configured to a server running very slowly, the back end administrative panels are not running smoothly. The checkout page is not finish with correct shipping charges and changes. The site is very static and not dynamic whatsoever. Be Careful with this company, they are not experienced in building retail websites, please check out that they have no real large retail clients. Most of their work is in graphics and simple pages not fully functional websites with a strong back end. They will charge for alot of services that other competitors will include in the contract. The Management Team, Developing Team, & Executives, To the Owners are not InSyn with their clients. The entire time i have not even meet one of the owner of the company!
Martin
Dallas, Texas
U.S.A.
Martin
Dallas, Texas
U.S.A.
1 Updates & Rebuttals
Gary Hooker
Dallas,Texas,
U.S.A.
Imaginuity's Response to Martin's Post
#2REBUTTAL Owner of company
Wed, July 15, 2009
Hello, My name is Gary Hooker and I am one of the three owners of Imaginuity. I have both met and spoken with Martin about this project more than 10 times over the course of the engagement. Martin retained our services and made the initial deposit on the project as described in his post. Approximately 40 days into the project the second payment came due for Imaginuity's services. Martin wrote a check to Imaginuity for this second payment and his check came back NSF from the bank. We called Martin and attempted to resolve this issue of the bounced check several times with no response. We paused the project due to the lack of response. After pausing the project and sending him a certified letter to notify him of the pause in the project Martin responded and we worked out an agreement for the payment as well as the NSF charges with the bank. Martin then wrote Imaginuity another check and we started the project again. Approximately 30 to 40 days after resolving the first bounced check the third payment came due. Once again Martin wrote us a bad check that came back from the bank NSF. Its important to note that this client also disappeared numerous times during the project and would go days and even weeks without returning calls. We paused the project for the second time due to the 2nd bounced check and made the decision that we no longer wanted to support Martin or the Project. We worked out an agreement with Martin to complete what we had been paid for and exited the project. We gave Martin all the work we had done up to that point and wished him the very best with his project. We have copies of the bounced checks as well as the project release (signed by Martin) detailing the issues with the project. If anyone would like to discuss this matter further I can be reached at [email protected] or 214.572.3872.
