Complaint Review: Immortal Gaming LLC - Internet

Immortal Day is a new release from Immortal Gaming, LLC, (previously T&Z Gaming, LLC). It is a text and browser-based mmorpg with a vampire and werewolf (lycan) theme, but the new game is little more than a cosmetic upgrade of Immortal's older game, Immortal Night, except for the fact that everything you might want to purchase through "donations" costs a lot more on the newer game.  One assumes Immortal Gaming needed more money, but rather than upgrading Immortal Night, management decided to create a new game and then jack up the prices on game perks.  Here’s my advice.  Don’t waste your money on this game.

Both games are run by the same administrators (Nikita and Violet) who continue to be as rude, capricious, bullying, and insensitive as they have always been in their roles as administrators of the earlier title.  I was fortunate enough to play Immortal's older title (Immortal Night) for only a few months before I became exhausted by mistreatment from management.  I played the new title, Immortal Day, for only four days.  During my brief exposure to Immortal's games, I had four, separate run-ins with the game's administrators. 

First, I had a forum thread locked for "daring" to talk about the game's markets (some unwritten rule--and there are a lot of those in Immortal's games--that I was supposed to know but did not).  Second, I was forum banned for five days for merely quoting something that Violet did not like (didn't break any rule at all, as far as I could tell, but got banned anyway).  Third, I was mail-banned for spam by the game's hyper-vigilant bots (for sending the same "Assignment Complete" message to several players).  While this banning was appealed and quickly rectified, my fourth and final issue with management was not resolved to my satisfaction. 

After signing up for the new title, Immortal Day, and after working hard on a new character for several days (my character was high up in the brand-new game's Hall of Fame), I was bot-banned for typing out and attempting to mail the URL of a competing game.  Nowhere in the game’s voluminous (and excessive) rules does it say this can't be done.  Immortal Gaming forbids advertizing for other games, and that's fair enough, but I wasn't advertizing for another game.  I was, in fact, bashing a competing game and using it as an example of what a "dead" game looks like. 

Still, I was auto-pitted (banned) by the bot, and when I appealed this banning I was treated very rudely and insensitively by management.  After several attempts to contact her, Nikita first informed me that she had received my appeal some 23 hours after I filed it, but she refused to act on it at that time.  The next day, when I expressed my frustration over the length of time she was (intentionally) taking to address my appeal, she responded to me by saying, "You can be frustrated all you want and its up to you how often you check or dont."  That's all she said, and that was approximately 40 hours after I filed my initial appeal. 

I consider that poor customer service.  I, in turn, had to remind Nikita who's paying her bills, and I did so with the following message:

"That's just rude.  You seem to be operating under a serious misconception.  I am paying YOU to play this game.  As such, I expect to be treated with respect and to have my complaints addressed quickly and justly.  For future reference, you may wish to consider this legal principle.  If there's no harm, there's no foul.  Nothing I did harmed you, your game, your business, or any other person.  As such, there should be no penalty.  Instead, you responded to me rudely, and you have penalized me for doing NOTHING that injured you.  This is unacceptable."

With no further recourse available to me, and with no action taken on my appeal, I gave up, and I am very glad that I did.  I advise you to do the same regarding Immortal’s games (Immortal Night and Immortal Day).  If you're going to pay money to play a game, your money will be much better spent with another company--one that treats its gamers as valued clients and not like trash.

Both games (Immortal Day and Immortal Night) are technically solid with only a few remaining bugs, and management is vigilant in maintainig the game code.  Downtimes are short, server crashes are rare, game events are regular and occasionally interesting, but none of this can make up for the way you are likely to be treated by the game’s administrators.  If you like vampires and werewolves, and if you're lucky enough to never encounter the game's management, you will be fine, I suppose, but if you ever need their assistance, you will be made to feel like dirt for bothering them, and they won’t care one bit if you are upset about the way they treat you.  They will call you (publicly) a “whiny bish.”

Trust me on this.  Immortal Day is not worth your time and money.

04-23-14

Management may be contacted at the following address:

Immortal Gaming LLC.

P.O. Box 1683

Broomfield, CO 80038-1683

United States