- Report: #1194977
Complaint Review: Imperial Services - Wellington Florida
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Author Not Confirmed
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Imperial Services
11320 Fortune Circle. G16 Wellington, 33414 Florida, USA
Phone:
561-422-7135
Web:
Categories:
Business Rating:
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Imperial Services Smooth Scam Incorporated Wellington Florida
I did just what my wife said not to do. I answered a cold call from imperial services about vent cleaning. I then cancdelled the call but on 12/10/14 a portly gentleman call Mr Cohan showed up at my door. I explained thhat I had cancelled the service on the pervious day.
The gentleman and his bedragled assistant said since they were there could they look at the vent and not charge me. The assistant went on to the roof and Mr Cohan went inside to examin the washing machine dryer. The next pronouncement from the two was the vent was full of debris. Cleaning was only $69.00. I agreed but the next sales pitch was there were other pipes on the roof that were uncovered. I agreed the work at the reasonable price.
The cleaning of six pipes, a vent, and placing a mesh took twenty minuets and the bill was $603.00
I called Mr. Cohan to cancel any other work. The phone was evidently not disconected after my conversation. I then hear Mr. Cohan and another man screeming about "bastards", "bitches", "you drug addict" and "don't hit me". I then turned to the Better Business Bureau and read a story comperable to mine.
I gues the moral is listen to your wife and be aware of scaming.
2 Updates & Rebuttals
Imperial services
Wellington,Florida,
Rob
#2REBUTTAL Owner of company
Thu, December 25, 2014
As I said earlier I don't know why this customer did not tell the complete story. i thorouhly explained in full detail what I was going to do. He said ok. And watched everything that was done the job took way more than 20 mins closer to @ 60-90 mins also he was not solicited by a cold call we had had a prev appt in 2011. we dont do cold calls. There is absolutely nothing on the Bbb web site that corroborates anything he is claiming. i would not risk my Bbb A rating on a job for $603 dollars. And if he felt I didnt do the job (which he watched us perform) he would have not payed us $300
I do believe he felt he payed too much. And being that I always got out of my way to please a customer I agreed to take $300 instead of the orig $600. Again as far as him hearing a conversation between myself and my helper describing a story I was discussing certainely has no bearing on the job done. And if listened to the complete conversation he would have realized I was discussing a situation completely unrelated to anything that had anything to do with him or the work performed. Anyone else would have hung up and not eavesdropped and assumed something completely unrelated to anything to do with him. Anyone would have ended the call and thought nothing of it
Imperial services
Wellington,Florida,
Completely convoluted
#3REBUTTAL Owner of company
Wed, December 24, 2014
I arrived at this customers house-- he told me he had cancelled the appt the day earlier-- I certainely would not have driven 50 minutes to an appt if I knew they had cancelled. He agreed to have me do the job. I also reccomended that he clean and screen the vents on the roof the total came to $603. Later that day he called saying I had ripped him off. He also said that he heard me talking to my helper. I was actually telling a story to my helper. Above and beyond that he asked me if 300 would be ok I said ok mailed him his check back and he sent me a new One. i don't know why none of that was mentioned. There is always 2 sides to a story. his house was very old olans needed everything I did. Not one thing that was paid for was not properly done. The biggest issue is that he listened to me telling my helper a story and turned that into something of a completely alleged falsehood. And why would someone listen to someone else's phonecalls. I carry an A rating with the. BBB and get many refersls from the BBB. we always do a great job ...there is no story on the better business bureau anywhere close to what this person is claiming.
