- Report: #189438
Complaint Review: Infinity Systems Plus - PC Infinity - Pompano Florida
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Author Confirmed
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Infinity Systems Plus - PC Infinity
4100 North Powerline Road Pompano, 33073 Florida, U.S.A.
Phone:
800-853-9595
Web:
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Infinity Systems Plus - PC Infinity Selling garbage, no tech support, sends wrong components, warranties are ripoffs, services paid for are not given Pompano Florida
These guys used to be decent, but I'm not sure if they're under new management, or if they've just gone to the dogs over the last couple of years.
I ordered a PC from them and paid for an updated BIOS. They did not update the BIOS and I had to do it myself to get the machine to even boot. Then I discovered they sent the wrong video card in my machine. It was an el-cheapo piece of crap that sells for fifty bucks less than the one I paid for. They replaced it, but tried to charge me for shipping. I stopped that.
Now the machine just occasionally shuts down for no reason. I was told that I would have to pay to ship it back to them to fix it. The warranty only covers parts and labor. I cannot even return it because returns are limited to 30 days and the problems have dragged out over two months now.
Customer support from these guys is a joke. It takes redialing for over an hour to get through (there is no hold function, just an answering machine) and half the time the tech guy barely speaks English.
Oh, and I never got credited for flashing my own BIOS, even when I paid them to do it.
Never do business with these guys. I wish I hadn't. I sure won't do it again.
Erik
Philadelphia, Pennsylvania
U.S.A.
I ordered a PC from them and paid for an updated BIOS. They did not update the BIOS and I had to do it myself to get the machine to even boot. Then I discovered they sent the wrong video card in my machine. It was an el-cheapo piece of crap that sells for fifty bucks less than the one I paid for. They replaced it, but tried to charge me for shipping. I stopped that.
Now the machine just occasionally shuts down for no reason. I was told that I would have to pay to ship it back to them to fix it. The warranty only covers parts and labor. I cannot even return it because returns are limited to 30 days and the problems have dragged out over two months now.
Customer support from these guys is a joke. It takes redialing for over an hour to get through (there is no hold function, just an answering machine) and half the time the tech guy barely speaks English.
Oh, and I never got credited for flashing my own BIOS, even when I paid them to do it.
Never do business with these guys. I wish I hadn't. I sure won't do it again.
Erik
Philadelphia, Pennsylvania
U.S.A.
