- Report: #173178
Complaint Review: InPhonic - Washington District of Columbia
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InPhonic
1010 Wisconsin Avenue, #600 Washington, 20007 District of Columbia, U.S.A.
Phone:
866-800-4303
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InPhonic Or Wirefly mail in rebates scam RIPOFF Washington District of Columbia
In Jan 2005 InPhonic.com took over the wireless internet business! They bought all the online competitors with one exception. At this moment if you buy from A1wireles.com, wirefly.com, point.com, cellularoane.com, tmiwireless.com and many other small sites you practically buying from infonic.com.
Once the competition was killed the customer service practically disappeared!
The mail in rebate system they practice:
You can file only after 180 days but NO later then 210 days! Probably they hope you loose the papers or forget
In my case:
I filled the rebates after 185 days (Dec 17 2005)
On Jan 16th 2006 I went online at WhereIsMyOrder.com the check the status. Wasn't available because probably was lost in the mail. After I sent them back an e-mail where I expressed my concern about 7 different rebates lost in the mail ( I had 7 diff. envelopes with diff rebates)I received this e-mail:
"Thank you for submitting your recent Mail-In Rebate Application. We have reviewed your claim and discovered that it is invalid for the following reason(s):
The wireless bill(s) we received is invalid"
My bill was dated Dec 10th so is nothing wrong with it!
This answer came after 217 days so in conformation with their rules you can't file again.
Everything is a SCAM. They owe me $650 and I personally am going to take the case to a Small Claim Court and I am going to hire an attorney to make sure their fees are going to triple.
Again: inphonic.com is a big SCAM.
Alex
spring, Texas
U.S.A.
Once the competition was killed the customer service practically disappeared!
The mail in rebate system they practice:
You can file only after 180 days but NO later then 210 days! Probably they hope you loose the papers or forget
In my case:
I filled the rebates after 185 days (Dec 17 2005)
On Jan 16th 2006 I went online at WhereIsMyOrder.com the check the status. Wasn't available because probably was lost in the mail. After I sent them back an e-mail where I expressed my concern about 7 different rebates lost in the mail ( I had 7 diff. envelopes with diff rebates)I received this e-mail:
"Thank you for submitting your recent Mail-In Rebate Application. We have reviewed your claim and discovered that it is invalid for the following reason(s):
The wireless bill(s) we received is invalid"
My bill was dated Dec 10th so is nothing wrong with it!
This answer came after 217 days so in conformation with their rules you can't file again.
Everything is a SCAM. They owe me $650 and I personally am going to take the case to a Small Claim Court and I am going to hire an attorney to make sure their fees are going to triple.
Again: inphonic.com is a big SCAM.
Alex
spring, Texas
U.S.A.
1 Updates & Rebuttals
Doreen
Washington,District of Columbia,
U.S.A.
Reason for 180 days = carrier requirement
#2UPDATE Employee
Mon, February 13, 2006
There is a common misperception about the rebate submission window: this policy is not intended to frustrate consumers, but has to do with when and how the carrier pays us. If we can't prove that the customer is STILL a customer in good standing 6 months later, we owe the carrier money. This is the reason for the wait period. We don't like the 6-month requirement either, but we do everything we can to let the customer know about these terms BEFORE they make the purchase. Unfortunately many people do not read the rebate terms and are then surprised when they learn they have to wait. We've worked hard to make this information even more obvious in recent months. For more information about the rebate process, please see: http://www.wireflyrebates.com/ Regarding your claim, you should have received a note letting you know that you have 30 days from when your claim is first rejected to resubmit. So if the rejection was dated 217 days after activation, you have until 247 days after activation to send your complete and valid documentation for reprocessing. Doreen Dennis Office of the President ddennis(at)inphonic.com
