- Report: #96231
Complaint Review: InPhonics - Wireless MarketPlace - Washington District of Columbia
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Author Not Confirmed
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InPhonics - Wireless MarketPlace
1010 Wisconcsin Ave, NW Suite 600 Washington, 20007 District of Columbia, U.S.A.
Phone:
202-333-0001
Web:
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InPhonics Inc. (Wireless MarketPlace) rip-off! Misrepresentation by salesperson and unethical billing. Washington District of Columbia
In August 2003, I called Wireless MarketPlace (Inphonics) to inquire about a Nextel phone deal they were running. I was a current long time Nextel subscriber beyond my contract obligations (free to get a different contract with no penalty). I had good phones but the new, smaller phones would be nice. I told the sales rep that I was only interested in the deal if I could keep my current phone numbers - otherwise I'd just keep what I had. He enthusiastically informed me that I could get the deal and keep my old phone numbers and he further stated that I would have to call Nextel when the phones arrived to change the numbers. I called Nextel to confirm that they had no issues with this deal. Upon confirmation by both companies that my concerns were answered, I signed up for the offer.
The phones arrived and I called Nextel as the InPhonics rep had said to change the numbers - all is well at this point.
Six months later (Feb04), I received an email from Inphonics stating that their records indicated that I had cancelled my service (not true) and I owed them $150 for "equipment discount penalty". Customer service response to my calls were all along the line of "changing the number on the phone invalidates that contract". Three promises to have higher up managers call me back resulted in no calls. The companies basic position is that they are not responsible for what their sales people say to make a sale. Despite explaining that the only reason I took the deal was the assurance that I could use my old numbers without penalty, the company has stood their ground. The issue is now in their collections debt who "understand my frustration" but can do nothing about it.
I called the headquarters of the company in Washington, DC and talked to an assistant to the president who offered no assistance either ("we can't waive the charge").
I filled a complaint with the Better Business Bureau which by the way revolked InPhonics membership in February 2004 due to "failure to maintain the principles and standards required for membership." The BBB report goes further to say that InPhonics has appealed that ruling - Good Luck. Read the report for yourself:
In closing, I would never do business with a company whose BBB membership has been revoked. Unfortunely, my business with InPhonic began before the revocation.
Brian
Chesapeake, Virginia
U.S.A.
Click here to read other Rip Off Reports on InPhonic
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Click here to read other Rip Off Reports on Nextel
The phones arrived and I called Nextel as the InPhonics rep had said to change the numbers - all is well at this point.
Six months later (Feb04), I received an email from Inphonics stating that their records indicated that I had cancelled my service (not true) and I owed them $150 for "equipment discount penalty". Customer service response to my calls were all along the line of "changing the number on the phone invalidates that contract". Three promises to have higher up managers call me back resulted in no calls. The companies basic position is that they are not responsible for what their sales people say to make a sale. Despite explaining that the only reason I took the deal was the assurance that I could use my old numbers without penalty, the company has stood their ground. The issue is now in their collections debt who "understand my frustration" but can do nothing about it.
I called the headquarters of the company in Washington, DC and talked to an assistant to the president who offered no assistance either ("we can't waive the charge").
I filled a complaint with the Better Business Bureau which by the way revolked InPhonics membership in February 2004 due to "failure to maintain the principles and standards required for membership." The BBB report goes further to say that InPhonics has appealed that ruling - Good Luck. Read the report for yourself:
In closing, I would never do business with a company whose BBB membership has been revoked. Unfortunely, my business with InPhonic began before the revocation.
Brian
Chesapeake, Virginia
U.S.A.
Click here to read other Rip Off Reports on InPhonic
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Click here to read other Rip Off Reports on Nextel
