Man sze
Dallas,#2Author of original report
Fri, May 26, 2006
I sent another email to Inphonics Rebate customer center last night, asking clearly, who within Cingular did Inphonics contact to validate the status of my service account. Recap: My rebate was declined because Inphonics claimed that Cingular told them my account was deactivated within the first 181 days. Even though they had copies of my monthly bills and I was on the phone with a Cingular agent and an Inphonics rebate agent at the same time stating otherwise. Inphonics rebate customer center responded as follows: "It is the responsibility of the Rebate Center to report on the status of your rebate....We are unaware of which department within Cingular has reported your deactivation, thus we can not provide further assistance with whom to contact. We recommend you contact your service provider's customer service and ask that they put you in touch with the appropriate department for resolution." If they don't know who the hell they contacted, how do we know who the hell they contacted? Everyone I've talked to in Cingular all said that my account's in good standing at all times.
Man sze
Dallas,#3Author of original report
Fri, May 26, 2006
I sent another email to Inphonics Rebate customer center last night, asking clearly, who within Cingular did Inphonics contact to validate the status of my service account. Recap: My rebate was declined because Inphonics claimed that Cingular told them my account was deactivated within the first 181 days. Even though they had copies of my monthly bills and I was on the phone with a Cingular agent and an Inphonics rebate agent at the same time stating otherwise. Inphonics rebate customer center responded as follows: "It is the responsibility of the Rebate Center to report on the status of your rebate....We are unaware of which department within Cingular has reported your deactivation, thus we can not provide further assistance with whom to contact. We recommend you contact your service provider's customer service and ask that they put you in touch with the appropriate department for resolution." If they don't know who the hell they contacted, how do we know who the hell they contacted? Everyone I've talked to in Cingular all said that my account's in good standing at all times.
Man sze
Dallas,#4Author of original report
Fri, May 26, 2006
I sent another email to Inphonics Rebate customer center last night, asking clearly, who within Cingular did Inphonics contact to validate the status of my service account. Recap: My rebate was declined because Inphonics claimed that Cingular told them my account was deactivated within the first 181 days. Even though they had copies of my monthly bills and I was on the phone with a Cingular agent and an Inphonics rebate agent at the same time stating otherwise. Inphonics rebate customer center responded as follows: "It is the responsibility of the Rebate Center to report on the status of your rebate....We are unaware of which department within Cingular has reported your deactivation, thus we can not provide further assistance with whom to contact. We recommend you contact your service provider's customer service and ask that they put you in touch with the appropriate department for resolution." If they don't know who the hell they contacted, how do we know who the hell they contacted? Everyone I've talked to in Cingular all said that my account's in good standing at all times.
Man sze
Dallas,#5Author of original report
Fri, May 26, 2006
I sent another email to Inphonics Rebate customer center last night, asking clearly, who within Cingular did Inphonics contact to validate the status of my service account. Recap: My rebate was declined because Inphonics claimed that Cingular told them my account was deactivated within the first 181 days. Even though they had copies of my monthly bills and I was on the phone with a Cingular agent and an Inphonics rebate agent at the same time stating otherwise. Inphonics rebate customer center responded as follows: "It is the responsibility of the Rebate Center to report on the status of your rebate....We are unaware of which department within Cingular has reported your deactivation, thus we can not provide further assistance with whom to contact. We recommend you contact your service provider's customer service and ask that they put you in touch with the appropriate department for resolution." If they don't know who the hell they contacted, how do we know who the hell they contacted? Everyone I've talked to in Cingular all said that my account's in good standing at all times.