Complaint Review: INSTABILL.COM - ECS E COMMERCE SERVICES UK - ecs-world.com - Greenland New Hampshire

I am another unfortunate victim which got my money taken away by Instabill/ECS World

 

I don't need to write much rather than show you all my communication with Instabill. They never ever wired me the scheduled weekly wires even though I have the Finance Director Karin from Instabill/ECS World written e-mails confirming that I was going to receive them. Tanetra La Pierre which she is an Administrative Assistant for Instabill/ECS World had more respect at least with responding to my phone calls and e-mails at some points. I don't have to hide, I registered under my Company name and if anyone needs more feedback of my experience send me a PM. I'm willing,ready and able to give Instabill/ECS World a chance to see if they have what it takes to defense themselves here. As Karin, Instabill Finance Director she is not allowed to speak with customer/s on the phone, all I heard was "you have to e-mail her" always some type of justification. ALL LIES. PLEASE take some time and read below-

 

-- Forwarded message ----------

From: Intl Vacations <[email protected]>

Date: Tue, Mar 1, 2011 at 10:10 AM

Subject: Re: VERY URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE- 2/28/2011

To: Finance <[email protected]>

Cc: tanetra <[email protected]>

 

Dear Karin,

 

That is 100% untrue. You & I know this, I have written notification by you and all the communications that we have had throughout all this nightmare, please see what you wrote below- on February 16th at 1:47pm you Karin wrote that you don't see ANY reason why that amount wouldn't be paid and that I processed the required amount of the week of January 31-February 6th. So what are you talking about?? The 2 transactions that weren't captured were the result of a faulty payment gateway. Not my fault, Intl Vacation Group has NEVER receive one single schedule wire transfer. NOT ONE ! and even you specifying in writing that I was supposed to receive a wire transfer you yet decided to wait some time, "gain" time to find a convenience solution on your end and throw the blame on me, FURTHERMORE about the VISA terminal that is not true either. We tried many different deals and we were advised by Tanetra that we couldn't process any longer using the regular payment terminal that it was issued to us in the beginning until the new bank will take place. PLEASE REFER TANETRA'S E-MAIL below stating and clearly in writing that in order to REGAIN PROCESSING YOU INSTABILL WERE RE-APPLYING TO ANOTHER BANK.

 

Karin, I have all the pertinent documentation and I have a SUPER valid case here, communication by communication. I've been misleaded by you, Karin you have not shown any interest in this super urgent situation as it has taken you almost 3 weeks to give me this poor response that doesn't support your facts. You wrote an e-mail on February 16th that I was going to receive the schedule wire transfer because I did comply with the minimum amount of weekly processing. The result from your e-mail sent on February 16th was that Instabill decided not to wire me the funds as scheduled in writing by you. Enough of the run arounds Karin, you're trying to find an excuse in order not to wire Intl Vacation Group funds when I have all the documentation needed for a valid case, granted yet I have seen one single schedule wire transfer. NOT ONE !   

 

Also, why did it take you 3 weeks for a simple response? I've been communicating with Tanetra regarding this serious situation? you are NEVER available, you barely response to any e-mails ???? this is a serious matter that needs to be rectify today. Go over all the e-mails below and if you don't think I have a valid case please advise me and I will take it further from there with my LAW FIRM. I've read enough negative feedbacks from Instabill and other companies which have lived similiar scenarios. I did comply, you wrote I comply and I never even received one single scheduled wire transfer to my Company Intl Vacation Group. I have everything documented, every conversation, every communication, every e-mail. PLEASE LET ME KNOW if I'm going to receive my funds this week or not. It's a simple yes or no. My Company Intl Vacation Group has been, ready, willing and able to continue the processing BUT Instabill hasn't provided us with a "working" payment gateway. It is not the Customers fault that Instabill decided under their convenience to change banks and leave the customer "stranded" without being able to process, lose thousands of dollars in Company revenue and simply then use the "easy way out"  "Oh you didn't process then I can't pay you"  The ball is on your court Karin, I need you to simply tell me now if I'm going to receive what we have earned, and written by you what we are entitled to receive or not. Then at that time I will take it from there. Instabill has NOT complied with the agreement and I can very easily prove so. PLEASE ADVISE

 

( KARIN- I SUGGEST YOU TO READ ALL THE E-MAILS BELOW FROM TANETRA TO ME AND READ YOURS AS WELL)

 

---------- Forwarded message ----------

From: tanetra <[email protected]>

Date: Fri, Feb 18, 2011 at 5:39 PM

Subject: Instabill Payment Processing

To: Intl Vacation Group <[email protected]>

 

Hi Jesus,

 

As we spoke about earlier; please find the invoice attached for the incorporation fee of $600. This will allow us to form you a UK company and re-apply to our bank in order for you to regain processing. Please be sure to note on the invoice that you wish for it to be taken from processing. We will form the company Monday and get the application moving as quickly as possible. I will be in touch if the bank needs further or update documentation from when we first singed you up. Please let me know if you have questions and I do apologize for the inconvenience.

 

 

Best Regards,

Tanetra LaPierre

Administrative Assistant

ECS/Instabill Corp

[email protected]

+1-603-436-1270 - T

+1-603-436-1207 - F

ICQ - 564457589

Skype - tanetral

Instabill.com

 

 

 

 

 

 

 

---------- Forwarded message ----------

From: Finance <[email protected]>

Date: Wed, Feb 16, 2011 at 1:47 PM

Subject: RE: ECS Settlement

To: Intl Vacations <[email protected]>

As I stated before, the amount that was held for this week will be carried forward to next weeks statement.  I do not know the amount that the bank is paying out for next week.  You processed the required amount the week of January 31-Febuary 6th so I don’t see any reason why that amount wouldn’t be paid.

 

 

 

Regards,

Karin

Finance Director

ECS World/Instabill Corp.

603-436-1270 - T

603-436-1207 - F

www.Instabill.com

 

 

 

 

 

---------- Forwarded message ----------

From: Finance <[email protected]>

Date: Tue, Mar 1, 2011 at 9:38 AM

Subject: RE: VERY URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE- 3/1/2011

To: Intl Vacations <[email protected]>

 

Dear Jesus,

 

You were notified that on Wednesday, February 16th that there would be a 15 minute period of downtime on the gateway that no transactions could be processed.  After the period was over, the gateway was back up and running. You had 2 pre auth transactions on February 15th, but were never captured.  You were again notified on Friday, February 18th that due to an immediate change in policy by one of our banking partners, MasterCard processing was being disabled on your account. Visa processing was still available but you processed no transactions. 

 

Per the terms & conditions of the contract, you must process the required weekly amount of $2,500 in order to receive a payout. Since you began processing, there has only been 1 week that the required weekly amount was processed. If you wish not to process any further transactions on this VISA only account, please let me know and a payout schedule will be issued.

 

 

 

Regards,

Karin

Finance Director

ECS World/Instabill Corp.

603-436-1270 - T

603-436-1207 - F

www.Instabill.com

 

 

Good Morning Tanetra,

 

Today is March 1st 2011, today will be the day that I will get my final answer on what's going on with my last week scheduled wire transfer which I need this week and I need to have access so we can resume processing. Tanetra, at this point yet I have received one single wire transfer from Instabill since I started processing. I hope I receive this week everything that is being held as per the attached statement sent by Karin last week. (Please see attachment)

 

Also, I am not going to accept that Instabill keep "postponing" my weekly wire transfers because Instabill doesn't allow me to process and meet my weekly minimun. I supposed to be receiving this week the total of $8,647.29 ( eight thousand six hundred fourty seven with twenty nine cents.) It's very clear, this is it....I need to receive this schedule wire transfer this week for that full amount. I can't continue losing so much Company revenue for the lack of processing and it's hurting my business tremendously. I need my funds wire this week as scheduled. I have never received one single wire transfer from Instabill how is that possible?? I need my funds wire this week and also I need access to the payment gateway as well so we can resume processing. It's been 3 weeks with a "supposed bank error" with the gateway and I'm sorry I don't believe that justification any longer. No bank in earth will not rectify something so simple in 3 weeks...I need my funds wire to me this week as scheduled...the full amount is attached in the statement provided by Karin from Instabill-Finance.

 

Please Advise,

 

 

 

Jesus Rivera

President

Intl Vacation Group

March 1st, 2011       e-mail sent at 8:20am EST

On Mon, Feb 28, 2011 at 5:28 PM, tanetra <[email protected]> wrote:

Hi Jesus,

 

The finance department spoke with the bank today and they are looking into the payout that was owed to you. They told her they would be in touch tomorrow morning. Please give me until then so they can determine what the issue is. Thank you!

 

Best Regards,

Tanetra LaPierre

Administrative Assistant

ECS/Instabill Corp

[email protected]

+1-603-436-1270 - T

+1-603-436-1207 - F

ICQ - 564457589

Skype - tanetral

Instabill.com

 

Merchant Account Specialists

 

 

________________________________________

From: [email protected] [mailto:[email protected]]

Sent: Monday, February 28, 2011 5:27 PM

To: tanetra

Cc: Finance

Subject: Re: VERY URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE- 2/28/2011

 

Tanetra, what's the update? Its already 5:25pm EST.

 

Thank you,

 

Jesus

________________________________________

From: "tanetra" <[email protected]>

Date: Mon, 28 Feb 2011 13:15:10 -0500

To: Intl Vacations<[email protected]>

Subject: RE: VERY URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE- 2/28/2011

 

Hi Jesus,

 

I am waiting to hear back on this. I will have an answer for you by the end of the day!

 

Best Regards,

Tanetra LaPierre

Administrative Assistant

ECS/Instabill Corp

[email protected]

+1-603-436-1270 - T

+1-603-436-1207 - F

ICQ - 564457589

Skype - tanetral

Instabill.com

 

Merchant Account Specialists

 

 

________________________________________

From: Intl Vacations [mailto:[email protected]]

Sent: Monday, February 28, 2011 9:29 AM

To: Finance

Cc: tanetra

Subject: VERY URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE- 2/28/2011

 

URGENT !!

---------- Forwarded message ----------

From: Intl Vacations <[email protected]>

Date: Mon, Feb 28, 2011 at 8:39 AM

Subject: VERY URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE- 2/28/2011

To: tanetra <[email protected]>

Cc: Finance <[email protected]>

 

 

PLEASE I NEED RESPONSE TO THE E-MAIL BELOW.

---------- Forwarded message ----------

From: Intl Vacations <[email protected]>

Date: Sun, Feb 27, 2011 at 4:58 PM

Subject: Re: URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE-

To: tanetra <[email protected]>

Cc: Finance <[email protected]>

Hi Tanetra,

 

 

I'm e-mailing you today Sunday February 27th with the intention of you reading this e-mail monday February 28th. I -NEVER- heard back from you or Karin Friday February 25th. This is a super urgent matter that is bringing down thousands each day in Company loses, I don't understand why Karin which she is the head person in Finance or you Tanetra...no one contacted me friday like you informed me below. This upcoming week is going to come and I'm by no means will accept any further excuses or justifications as of because we supposedly didn't process a "specific" amount we aren't allowed to receive any wire tranfer.

Furthermore, it's been two weeks without us having the ability to have a "working" payment gateway, as supposedly it's a bank issue and I know for certain it doesn't take 14 days for a bank to resolve such an important issue as a payment gateway issue.

 

I was supposed to received a wire transfer last week and it's really clear in Karin's e-mail below which I have a great history of all my conversations with everyone from Instabill, Tanetra apparently you have no idea how serious this situation is and I am receiving zero feedback in regards to that, all I receive is excuses/justification to gain time and give me the run around. I need to know what's going on and I need to receive the scheduled wire that I was supposed to receive last week as per Karin's e-mail stated below. What's going on??? Why didn't I receive the schedule wire from last week? As I said, I have all the communication in detailed below and I don't see why my Company ( Intl Vacation Group) has to be penalized for an error in Instabill's end.

 

Tanetra, not you or Karin had the courtesy to communicate with me on friday February 25th 2011. I need to have solid, concrete answer by February 28th which is the last day of the month. I cannot continue with this informality of work with Instabill, no more run arounds, no more I'll find out and get back with you later, tomorrow. This urgent matter needs to be resolved NOW-TODAY and I need to receive MY Company's funds this week as the written agreed scheduled wire. I hope to GOD that I don't receive a disrespectful INVOICE this week stating the same as last week that we didn't receive our last week wire for the lack of processing when it has been an INSTABILL issue, like I said I have all the needed documentation here in e-mail to support my facts. PLEASE ADVISE-

 

Jesus Rivera

President

Intl Vacation Group

e-mail sent February 27th, 2011   4:59PM EST

On Thu, Feb 24, 2011 at 5:08 PM, tanetra <[email protected]> wrote:

Hi Jesus,

 

Karin has left for the day but I will be sure to speak with her in the morning. I apologize for the delay in response.

 

Best Regards,

Tanetra LaPierre

Administrative Assistant

ECS/Instabill Corp

[email protected]

+1-603-436-1270 - T

+1-603-436-1207 - F

ICQ - 564457589

Skype - tanetral

Instabill.com

 

Merchant Account Specialists

 

 

________________________________________

From: Intl Vacations [mailto:[email protected]]

Sent: Thursday, February 24, 2011 5:06 PM

To: Finance

Cc: tanetra

Subject: URGENT ECS Settlement- REQUESTING WRITTEN RESPONSE-

 

I HAVE NOT RECEIVED ONE SINGLE COURTESY E-MAIL BACK. WHAT IS GOING ON?!?!?!?!?!?!?!?

---------- Forwarded message ----------

From: Intl Vacations <[email protected]>

Date: Thu, Feb 24, 2011 at 10:26 AM

Subject: ECS Settlement- REQUESTING WRITTEN RESPONSE-

To: Finance <[email protected]>

Cc: tanetra <[email protected]>

Hello Karin,

 

 

What's the update in regarding my inquiry from yesterday? Please advise as this is a serious and urgent matter that

my company needs resolved today.

 

Thank you,

 

Jesus

On Wed, Feb 23, 2011 at 4:54 PM, Finance <[email protected]> wrote:

Dear Jesus,

 

We are verifying some information on our end regarding your inquiry.  I will provide you with an email response tomorrow.

 

 

Regards,

Karin

Finance Director

ECS World/Instabill Corp.

603-436-1270 - T

603-436-1207 - F

www.Instabill.com

 

 Merchant Account Specialists

________________________________________

From: Intl Vacations [mailto:[email protected]]

Sent: Wednesday, February 23, 2011 4:18 PM

To: Finance

Cc: tanetra; Jason Field

Subject: ECS Settlement- REQUESTING WRITTEN RESPONSE-

 

 

---------- Forwarded message ----------

From: Intl Vacations <[email protected]>

Date: Wed, Feb 23, 2011 at 12:40 PM

Subject: Re: ECS Settlement

To: Finance <[email protected]>

Cc: tanetra <[email protected]>, [email protected]

Dear Karin,

 

This is not what you informed me in writing as per your e-mail below. You (" referred as Instabill") are and have been misleading me and more importantly lying to me by false written information, this is completely unacceptable and ridiculous. I feel like I'm being robbed. Last week we discussed that we did not processed because Instabill did not allow us because we were LIED TO in regards to the excuse of the payment gateway being under maintenance. Which is not the case here, you're not allowing me to process so the weeks continue passing by and you Karin from Instabill along with Instabill end up keeping my money. You're holding a serious amount of my company's revenue. We tried to process deals last week and we weren't able to because YOU Karin along with your Instabill team didn't allow us to. How come Karin you sent me a look alike "automated" e-mail asking me why I didn't process anything last week?? In case you don't remember the e-mail please find it below for your records. When as Tanetra's e-mail below clearly states that it is "supposedly" a bank issue and not my issue, so how come my company is being penalized for not processing last week if the FAULT was on your end ???  I've been reading a lot of negative feedback with Instabill and other companies, I really hope I'm not the new case because I am a handsfull and will not hesitate to have our lawyers firm to defend our hard working money. I will be waiting for a solid answer on why is my company Intl Vacation Group being penalized for this week scheduled wire when we couldn't process last week because an error on your end...Instabill's end...read below....you Karin..wrote me clearly that you don't see any reason why that amount wouldn't be paid..so explain to me...I need this resolved asap or if I don't hear from you very soon I will have my lawyers take it from here, I cannot believe that Instabill is pretty much STEALING my funds for an error on Instabill end and not allowing me last week to process. I'll be waiting for your response.

 

 

Jesus Rivera

President

Intl Vacation Group

Feb 23/2011

 

---------- Forwarded message ----------

From: Finance <[email protected]>

Date: Wed, Feb 16, 2011 at 1:47 PM

Subject: RE: ECS Settlement

To: Intl Vacations <[email protected]>

As I stated before, the amount that was held for this week will be carried forward to next weeks statement.  I do not know the amount that the bank is paying out for next week.  You processed the required amount the week of January 31-Febuary 6th so I don’t see any reason why that amount wouldn’t be paid.

 

 

 

Regards,

Karin

Finance Director

ECS World/Instabill Corp.

603-436-1270 - T

603-436-1207 - F

www.Instabill.com

 

 

 

---------- Forwarded message ----------

From: tanetra <[email protected]>

Date: Tue, Feb 22, 2011 at 10:33 AM

Subject: RE: Instabill Payment Processing

To: Intl Vacations <[email protected]>

Hi Jesus,

 

I didn’t see a question in your e-mail…so that is why I didn’t respond. As we spoke about last week I need to incorporate you within the EU so we can get the bank to re-approve and enable your account. That is what I am working on now. Once the incorporation comes through I will send everything to the bank. If I need extra documents I will be in touch with you. In regards to the gateway it is a bank issue that we have not been able to overcome. I apologize for the inconvenience but I am doing everything to get you another solution asap!

 

Best Regards,

Tanetra LaPierre

Administrative Assistant

ECS/Instabill Corp

[email protected]

+1-603-436-1270 - T

+1-603-436-1207 - F

ICQ - 564457589

Skype - tanetral

Instabill.com

 

 

---------- Forwarded message ----------

From: Tech Support <[email protected]>

Date: Mon, Feb 14, 2011 at 4:40 PM

Subject: Instabill Payment Processing | Short Maintenance Period

To: Tech Support <[email protected]>

Cc: Jason Boyer <[email protected]>

 

 

Dear Instabill Merchants,

 

Please be advised that the Instabill Payment Gateway has a brief has

maintenance period planned on Wednesday, February 16th in order to

update processing services. The payment gateway will be unavailable for

processing for approximately fifteen minutes beginning at 05:00 GMT,

resuming normal processing by 05:15 GMT.

 

This maintenance period applies to all accounts, 3D secure and non-3D

secure. Please email [email protected] if you have any questions or

concerns, and we apologize for the inconvenience.

 

Cheers,

 

-Christina Rahaim

 

Client Technical Support

Instabill Corp.

ICQ: 391267027

Skype: christina-instabill

 

 

------ Forwarded message ----------

From: Finance <[email protected]>

Date: Mon, Feb 21, 2011 at 2:14 PM

Subject: MID 483 Instabill Processing

To: [email protected]

Dear Merchant,

 

The bank is inquiring as to why there was ZERO processing last week.  Please advise.

 

 

Regards,

Karin

Finance Director

ECS World/Instabill Corp.

603-436-1270 - T

603-436-1207 - F

www.Instabill.com

 

 

 

 

 

On Wed, Feb 23, 2011 at 12:04 PM, Finance <[email protected]> wrote:

Dear Merchant,

 

Attached please find the settlement statement for the period of January 31-February 6, 2011.

 

 

 

Regards,

Karin

Finance Director

ECS World/Instabill Corp.

603-436-1270 - T

603-436-1207 - F

www.Instabill.com

 

 Merchant Account Specialists

I HAVE 3 MOTH TRYING TO CONTACT YOU! AND AFTER A PUBLISHED THIS REPORT YOU ANSWER! OH MY GOD! THANKS FOR ANSWRING! YOU ARE A SCAM! WHY NO ONE OF OUR CUSTOMERS DID NOT CALL US REPORTING CHARGE BACK, OR ERROR IN THEIR CREDIT CARD, OUR CUSTOMER ARE A GROUP FROM VENEZUELA, THAT BOUGHT US COURSES ONLINE, AND SOME SERVERS. WE SENT THEM THE SERVERS, SEE OUR PRODUCTS. STUPIDS, WHY YOU ANSWER TO THIS REPORT AND NOT TO PHONE LINE. AFTER CUSTOEMR ACTIVATE THE ACCOUNT WITH YOU, ALL IS WELL, JUST TO PAY OUT, THIS IS THE PROBLEM YOU NEVER WITHDRAWL THE MONEY TO CUSTOMER. YOU ARE A STEELER, YOU STEEL MONEY TO MERCHANT WHO TRUST IN YOU. BUT GOD WILL HAVE YOU. GOD KNOW YOUR HEART, YOUR SCAM YOUR SIN, YOUR EVIL. BUT NOT FOR EVER, TAKE CARE BECAUSE GOD IS LOOKING YOU! I TRUST GOD WILL FIND YOU, HE KNOW YOUR WAY YOUR ROAD, AND BE CAREFULL, GET AFRAID, BECAUSE HE KNOW YOU! AND KNOW HOW MANY PEOPLE YOU STOLE THEIR MONEY, HOW YOU SCAM THEM, HOW DID YOU TREAT US. BUT THE EVIL HAS AND END, AND GOD KNOW HOW BUSINESS WERE CLOSED BY YOUR STOLING, HOW MANY BUSINESS LIKE US LOSED ALL THE MONEY FOR TRUSTING IN YOU. BUT I HOPE GOD HAVE MERCY BECAUSE THIS ONLY WE MIGHT DESIRE YOU MERCY, TOO MUCH MERCY, BECAUSE YOUR NEXT PUNISHMENT WILL BE VERY SAD, VERY SAD. GOD WILL VISIT YOU SOON, I BELIEVE THAT! I KNOW THAT! JOSE

Instabill is full of crap - Jerry Smoyer Ripoff Guys, Instabill is a fraudulent merchant account provider, that provides services to merchants that offer products that are legal in one country but may be illegal in another. As such they use that very reason to not pay you. There are about 200 very recent customer complaints with regard to this fraudulent company, Instabill and the officers of that company which alleged to have done time in prison, run pharmaceutical companies, and currently under investigation. I Pray to God no one else falls for this Instabill Trap. As for the comment above, we never shipped products to customers that used INSTABILL to pay for their purchase because we were given many many reasons to believe we would never receive payment from Instabill, and about 10 other scary business practices that led up to our decision on that matter, including noncontractural fees, and their unwillingness to do a simple refund. The denial of these SIMPLE requests showed us clearly this processor could not be relied upon. We requested instabill to refund customers, which any processor would do if you asked them, but they refused. * Friends this single handidly proves their illegitimacy. No legitimate processor has a problem with issuing a refund. Instabill never terminated us, we terminated them. We have a great credit card processor that pay us on time with no hassles, try Google Checkout. Trash Can this b***** crappy scumbag merchant account, they will ruin the reputation of your business.

This merchant set up an account with our company for the purpose of selling movies, books, jewellery and furniture via the Internet and ship all over the world. When he started processing Credit Cards all the orders were from Venezuela. This raised a Red Flag in our Fraud Division. Upon an in-depth investigation this merchant had fraudulent invoices for Web Hosting, rather then the items he was authorized to sell. He was paying Venezuela citizens in exchange for the purchasing power of pre-paid credit cards. He would also obtain a Pass Port copy and signatures from these citizens. When these credit cards from Venezuela were used outside the country or over the Internet he would benefit from an exchange rate that was much greater then the official exchange rate. This exchange rate was closer to the black market rate and therefore illegal in Venezuela. Our bank advised us to close his account and funds were frozen until the situation can be resolved in Venezuela.