- Report: #1441732
Complaint Review: Instantlyvivid - Greensboro North Carolina
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Author Not Confirmed
Why?
Instantlyvivid
2941 Battleground Ave STE# 39282 Greensboro, 27408 North Carolina, United States
Phone:
855-412-3144
Web:
Vivideyes.com
Categories:
Business Rating:
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Instantlyvivid Vivid Eyes False advertising Greensboro North Carolina
I read an ad from Instantly vivid about a new facial/eye cream. I filled out the info and read the agreement. The agreement stated you could try these creams for $4.95 each . If you liked the product you could contact them and they would send you more. I order and received the product. I noted on May 5th that my banking account had charges from Instantly vi in the amounts of $89.87 and $88.99. I called my bank on May 6th to report fraud on my account from this company. I then called the company and spoke with a gentleman about my being charged for the product. He stated to me that it was a 14 day trial and they put me on automatically semionthly shipments.
I stated to him that the ad did not state it was s 14 day trial anywhere. He insisted it did. I asked him if anyone had actually read the ad out there. He kept interrupting me as I did him when he kept telling me it was a trial offer. He stated they did not hear from me in 24-48 hours so I was obligated to pay for the products. I asked for a refund because I wanted to be sure they would send one in but he said they would give me 35 percent off. I refused to accept that and told him I was in the process of reporting the company to this fraud company. I then hung up. Hey called me back and still tried to state this was a trial. He then offered 75 percent. I refused and said I wanted it all back.
I let him know I had called my bank and reported the company to fraud with my bank. He knew the company would not be able to get the money from me on this fraud ad. I paid the 4.95 already on each product and do not owe them any more money. The only way I could prove what the ad said was to go back into the web site but I did not want to take a chance of another order being placed because they had my bank account number already. This was not a pleasant conversation from either side. I am very upset that ads can get by with saying one thing and doing another as it suits them. When trying to look up number to call them I saw where another lady had read the agreement in the same words I had read concerning no trial and calling them if you liked the product.
