Shannon
leominster,#2Consumer Comment
Thu, July 01, 2010
I signed on for a lease through a now-defunct company locally who used Integrated as their source. This was six years ago. I paid $20 a month for the lease for a $400 machine. They got $2600 from me. I was fed up with the monthly fees and called to cancel my service. They told me they needed a $100 buyout fee! I continued to pay my lease to the tune of $160 more and then called again to tell them again, I was to cancel. They told me they wanted another $100 on top of the other fee I was paying or send the terminal back. NO WAY am I sending a terminal back I paid thousands of dollars for. They have since been calling my office every day, they send letters to my home and office demanding money. I changed my bank account to avoid their fees. I demanded several times this stop and they continue to call. This is horrible !
Tricia
Centennial,#3Consumer Comment
Thu, March 04, 2010
I had no nasty surprises in during the term of the lease on my credit card reader, which began in Jan '06 and matured in Dec '09. Everything that was initially represented happened precisely as they said it would.
I knew going into the lease that I would end up paying more, over the course of the lease, than I would spend were I to go out and purchase the machine from a retailer. I was buying several benefits that would not be offered by a retailer: 1. Time payments 2. Maintenance/Repair of the machine (if it's leased it's theirs so they maintain and/or repair it as needed. 3. Upgrade in the event my merchant service provider cannot support the model type.
The payments were debited from my account in accordance with my instructions and I was never hit with any nasty "surprise" charges.
Now that the lease has matured I've got some options. I could continue to lease the same machine, on a month-to-month basis. I could buy the machine I have for an amount I might expect to see this used machine sell for on Craig'sList. Or I could begin a new lease-term on a new machine, and because I've just completed a lease with them, they give me a lease payment which is substantially LESS than the one I just finished. Those are all reasonable options.
I'm sure that Integrated will make a profit no matter which way I choose. I'm down with that. I don't begrudge companies making a profit from doing business. The more successful companies are the more the economy will ultimately benefit.