- Report: #138153
Complaint Review: Integretel - InfoServicZZ - One Call Comm - Opti Com - San Jose California
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Integretel - InfoServicZZ - One Call Comm - Opti Com
5883 Rue Farrari San Jose, 95138 California, U.S.A.
Phone:
800-736-7500
Web:
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Integretel, InfoServicZZ, One Call Comm, Opti Com ripoff, fraudulent Phone call billing, unauthorized downloading, unethical use of the 911 Database to get information. San Jose California
When I receive my phone bill, I noticed that it was way to high. As my normal bill runs around $30.00, and this one was $296.02. When I was looking to find out why, this was when I found 3 calls to Dallas TX and 2 Calls to Reno NV totaling $119.38, 1 call to the United Kingdom for $9.07, and 2 calls to InfoServicZZ totaling $123.29. I do not know any one who lives in these places and had never heard of InfoServicZZ before.
So I call the SBC where I have my service from, and was told that I had to pay for these calls or they would send the bill to Collections and the phone would be shut off. That I had to call the billing company about the calls. So this is what I did. But when I tried calling Integretel using the number that was on my bill for them I got a recorded message saying that calls from my area code was blocked. So I tried the number from one of the complaints that was listed here on RipoffReport.com. I was able to talk to them. The woman that I talked to said her name was Monica she was trying to tell me that I accepted their terms and downloaded their program from the Internet. When I told her that I did not download anything and that I knew nothing about this. and want these charges taken off my bill. She tried tell me that I had to pay them because I downloaded it. I told her that No I did not download anything, and that I had done some checking on them and was looking at a website at that time, and told her the name was on RipoffReport.com and that there was 290 complaints filed on this company and that I knew that it was a scam, and that I wanted to talk to a supervisor now.
After a couple of minutes a man who said his name was Tyler came on the phone. He again tried to tell me that I had done this and would have to paid the bill. I said No I Did Not do this and I am not going to pay for this. That they had better take these charges off of my bill. He kept trying to tell that I was going to have to pay it. Then when I told him about the complaints on RipoffReport.com and that there was 290 of them, and that I knew that this was a scam he told me that he could credit me back 50%, but I told him no you will credit me with 100% of these charges. he tried again to get me to only take 50% but I refused and said the only thing I was going to accept was 100%. So this is what he gave me. He told me that they had traces the calls back to my phone line. When I started to question him about them tracing the calls. He told me that they use the 911 database to get their information. So when they ask for your address they already have all this information on people. I told him that I was going to contact the Better Business Bureau, the FCC. Also told him that I was going to call the President, the Governor, the Mayor, and Big Moe. I wonder how much money I have paid you on your Rip Off Scam already.
So now I will see if they really did take these charges off or not.
James
Porterville, California
U.S.A.
So I call the SBC where I have my service from, and was told that I had to pay for these calls or they would send the bill to Collections and the phone would be shut off. That I had to call the billing company about the calls. So this is what I did. But when I tried calling Integretel using the number that was on my bill for them I got a recorded message saying that calls from my area code was blocked. So I tried the number from one of the complaints that was listed here on RipoffReport.com. I was able to talk to them. The woman that I talked to said her name was Monica she was trying to tell me that I accepted their terms and downloaded their program from the Internet. When I told her that I did not download anything and that I knew nothing about this. and want these charges taken off my bill. She tried tell me that I had to pay them because I downloaded it. I told her that No I did not download anything, and that I had done some checking on them and was looking at a website at that time, and told her the name was on RipoffReport.com and that there was 290 complaints filed on this company and that I knew that it was a scam, and that I wanted to talk to a supervisor now.
After a couple of minutes a man who said his name was Tyler came on the phone. He again tried to tell me that I had done this and would have to paid the bill. I said No I Did Not do this and I am not going to pay for this. That they had better take these charges off of my bill. He kept trying to tell that I was going to have to pay it. Then when I told him about the complaints on RipoffReport.com and that there was 290 of them, and that I knew that this was a scam he told me that he could credit me back 50%, but I told him no you will credit me with 100% of these charges. he tried again to get me to only take 50% but I refused and said the only thing I was going to accept was 100%. So this is what he gave me. He told me that they had traces the calls back to my phone line. When I started to question him about them tracing the calls. He told me that they use the 911 database to get their information. So when they ask for your address they already have all this information on people. I told him that I was going to contact the Better Business Bureau, the FCC. Also told him that I was going to call the President, the Governor, the Mayor, and Big Moe. I wonder how much money I have paid you on your Rip Off Scam already.
So now I will see if they really did take these charges off or not.
James
Porterville, California
U.S.A.
2 Updates & Rebuttals
Dale
South San Francisco,California,
U.S.A.
911 Database? must be an intimidating statement
#2Consumer Comment
Fri, May 27, 2005
You're the third person so far that has mentioned Integretel mentioning they use the same system as 911 to trace calls. Obviously it must be an intimidating statement or people would not be mentioning it here. The sad thing is these companies know darn well about computer hijacking, but when people complain they never made calls they never mention it. And to top it off even after you repeatedly swore that you did not make the calls they still would not remove 100% of the charge. Even if you eventually get the charges removed you still should file complaints with the FCC and the FTC. They need to know that this has happened to all of us. The same thing happened to me, specifically to the same number you got charged for by Integretel. See my complaint on this site for more information. I have just oodles of details.
Diane
Graham,Washington,
U.S.A.
How to get charges dropped
#3Consumer Suggestion
Sat, April 09, 2005
I to have gone through this 2 times now. The way they do this is Either you have a trojan virus on computer, or you your kids or someone on computer filled out a form for something free, such as recipes, digital camera, free trip,free cell phone, on there add it will have a little tiny line that says details. not very noticable. but when you click on it, it says that you agree to sign up for this. Very tricky. Its a good thing to file reports with the FCC , BBB, Attorney general. As we need new laws in effect to stop this.This site alone is wonderful as a way to show them that we know whats going on and got alot of others who are willing to help file lawsuits against them. I just wanted to let you all know that What you need to do is let your phone co. know that you dispute these charges, that its a fraud. Its not there fault so dont be rude. They will send back charges to integretel and both times ive done it my phone bill has been credited the full amount billed. Sometimes it takes a few mo. but this last time it was cleared up on the next bill. I was extremely stressed over this so i know how you all feel. Thats why im letting you know not to stress it will be cleared up.
