- Report: #115032
Complaint Review: Integretel - Internet
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Author Not Confirmed
Why?
Integretel
integretel.com/ Internet, U.S.A.
Phone:
800-736-7500
Web:
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Integretel ripoff Billing for services not authorized Internet
Opened my phone bill from CenturyTel today, and there was a charge from Integretel on behalf of Websource.
Integretel claims we authorized the web marketing service from them, which we did not. We told them the service was not authorized, and to cancel it.
The first billing from them appeared last month. This is the second month they have billed us.
CenturyTel is very good about disputing the charge, but this is getting to be a pain to go through every month. We have also had problems with Mercury in the past.
John
Dothan, Alabama
U.S.A.
Integretel claims we authorized the web marketing service from them, which we did not. We told them the service was not authorized, and to cancel it.
The first billing from them appeared last month. This is the second month they have billed us.
CenturyTel is very good about disputing the charge, but this is getting to be a pain to go through every month. We have also had problems with Mercury in the past.
John
Dothan, Alabama
U.S.A.
1 Updates & Rebuttals
Jill
Jasper,Texas,
U.S.A.
computer virus causing unauthorized calls
#2Consumer Suggestion
Tue, November 02, 2004
You most likely have a virus on your computer that has installed a dialer. This allows the hijacker to use your dial-up connection to make 900 calls, international calls and web subscriptions and bill them to your phone number. As far as your phone company is concerned it looks like you made the call. Dont believe a word that Integretel says. They know what is going on and continue to send you a bill. Don't pay these unauthorized charges! As long as you dispute them, they can be reversed. Please report Integretel to your states Public Utility Commission, the FTC, the Better Business Bureau, or the Attorney Generals Office. Place a 900 blocker on your phone service. You may have to purchase Anti-virus protection to debug your system. There is some good free software out there...check out AVG Free Antivirus from www.grisoft.com also Ad-Aware SE Personal from Lavasoft. Both of these are available to download on-line and have worked for me. Good Luck
