- Report: #93783
Complaint Review: Integretel - Internet
-
Author Not Confirmed
Why?
Integretel
Integretel.com Internet, U.S.A.
Phone:
800-736-7500
Web:
N/A
Categories:
Business Rating:
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Integretel signed me up for residential voice mail but I never ordered it. I can't get assistance to cancel it. Internet
When I received my Bell South telephone bill, I found a charge for residential voice mail for $14.95. There was the name Integretel, Inc and a telephone number for billing questions listed on my statement. The billing date was 4/28/2004.
When I called this number, I was told that the service they offered was voice mail through the computer and that this service had nothing to do with my telephone. I was told I had ordered it online. I stated I did not order nor would I pay for residential voice mail. After repeating this they did offer to discontinue the service and no longer bill me. I told them this wasn't good enough and that what they were doing was against the law. They finally did say they would credit my account for all charges.
A voice mail service continues to answer my home phone. It is a computer generated voice and says, "Please leave your message after the tone." How can I get rid of this voice mail service?
Michele
Franklin, Kentucky
U.S.A.
When I called this number, I was told that the service they offered was voice mail through the computer and that this service had nothing to do with my telephone. I was told I had ordered it online. I stated I did not order nor would I pay for residential voice mail. After repeating this they did offer to discontinue the service and no longer bill me. I told them this wasn't good enough and that what they were doing was against the law. They finally did say they would credit my account for all charges.
A voice mail service continues to answer my home phone. It is a computer generated voice and says, "Please leave your message after the tone." How can I get rid of this voice mail service?
Michele
Franklin, Kentucky
U.S.A.
5 Updates & Rebuttals
Darren
Neenah,Wisconsin,
U.S.A.
Coupons? spam senders
#2Consumer Comment
Sat, September 18, 2004
TJ, Coupons huh? Hmmm. Sounds to me like it was from one of those pop-ups or from some FREE MERCHANDISE sites. Is this the case? Those sites offer freebies and all other sorts of nonsense things and decptively sign the consumer up for something. This is done with free erectile dysfunction pill samples, Girls Gone Wild videos and those silly checks you get in the mail for $40 (that if you cash them they switch your phone company). Sadly, because so many companies have a reputation for this type of behavior and there are so many spam senders... I would probably ignore or delete e-mails from companies I wasn't aware of. If you did refund the money then that is great! That shows a responsiveness to the consumer that should be lauded. However, if there is deception about what a person is actually signing up for (please all, remember, nothing is free!) then this is a good place to educate the consumers. Thanks, Darren
Darren
Neenah,Wisconsin,
U.S.A.
Coupons? spam senders
#3Consumer Comment
Sat, September 18, 2004
TJ, Coupons huh? Hmmm. Sounds to me like it was from one of those pop-ups or from some FREE MERCHANDISE sites. Is this the case? Those sites offer freebies and all other sorts of nonsense things and decptively sign the consumer up for something. This is done with free erectile dysfunction pill samples, Girls Gone Wild videos and those silly checks you get in the mail for $40 (that if you cash them they switch your phone company). Sadly, because so many companies have a reputation for this type of behavior and there are so many spam senders... I would probably ignore or delete e-mails from companies I wasn't aware of. If you did refund the money then that is great! That shows a responsiveness to the consumer that should be lauded. However, if there is deception about what a person is actually signing up for (please all, remember, nothing is free!) then this is a good place to educate the consumers. Thanks, Darren
Darren
Neenah,Wisconsin,
U.S.A.
Coupons? spam senders
#4Consumer Comment
Sat, September 18, 2004
TJ, Coupons huh? Hmmm. Sounds to me like it was from one of those pop-ups or from some FREE MERCHANDISE sites. Is this the case? Those sites offer freebies and all other sorts of nonsense things and decptively sign the consumer up for something. This is done with free erectile dysfunction pill samples, Girls Gone Wild videos and those silly checks you get in the mail for $40 (that if you cash them they switch your phone company). Sadly, because so many companies have a reputation for this type of behavior and there are so many spam senders... I would probably ignore or delete e-mails from companies I wasn't aware of. If you did refund the money then that is great! That shows a responsiveness to the consumer that should be lauded. However, if there is deception about what a person is actually signing up for (please all, remember, nothing is free!) then this is a good place to educate the consumers. Thanks, Darren
Darren
Neenah,Wisconsin,
U.S.A.
Coupons? spam senders
#5Consumer Comment
Sat, September 18, 2004
TJ, Coupons huh? Hmmm. Sounds to me like it was from one of those pop-ups or from some FREE MERCHANDISE sites. Is this the case? Those sites offer freebies and all other sorts of nonsense things and decptively sign the consumer up for something. This is done with free erectile dysfunction pill samples, Girls Gone Wild videos and those silly checks you get in the mail for $40 (that if you cash them they switch your phone company). Sadly, because so many companies have a reputation for this type of behavior and there are so many spam senders... I would probably ignore or delete e-mails from companies I wasn't aware of. If you did refund the money then that is great! That shows a responsiveness to the consumer that should be lauded. However, if there is deception about what a person is actually signing up for (please all, remember, nothing is free!) then this is a good place to educate the consumers. Thanks, Darren
TJ
Palm Harbor,Florida,
U.S.A.
Residential Voice Mail: that your paying for through bellsouth that you didnt know you had?
#6UPDATE Employee
Wed, September 15, 2004
Residential voice mail is a toll free 800 number that is not only filled with all the glorious features of standard voicemail but also places an electronic copy of the message in your emailbox that can be retrieved listened to and saved from any computer(how cool is that!?) that YOU requested when you visited our marketing website. You submitted a two page order form (that stated terms/cond's/charges for the service) requesting services from our company and possibly grocery coupons as well. we then sent you 3 emails with opt out instructions before charges were made, none of which you responded to. we resolved the issue and credited your account so please do not make negative news about our company, we have done you no wrong. as far as your "voice mail service that continues to answer your phone", it has nothing to do with Residential Voice Mail. We simply offer you a voicemailbox on our system, that you can access via your email, or by dialing your personal 800 #, then entering your box # and PIN. So what we have here Michele is one of two things: 1) your answering machine or.... 2) voicemail that your paying for through bellsouth that you didnt know you had...and u point the finger at us. hmmm
