- Report: #1412954
Complaint Review: International Aero Academy - Lakeland Florida
Reported By:
VTGrown -
Walnut, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
International Aero Academy
3131 Flightline Dr, Ste. 205 Lakeland, 33811 Florida, United States
Phone:
863-401-3592
Web:
https://www.internationalaeroacademy.com/
Categories:
Business Rating:
(0)
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International Aero Academy, Lakeland Florida Tailwheel's Etc Required prepayment for flight training and failed to provided the promised training. Lakeland Florida
International Aero Academy offers a two-week long flight training program, promising the availability of both aircraft and ground training to remain on schedule and to complete flight training in 2 weeks. They require prepayment for the first half of the training and then provide insufficient flight hours and ground training. The school was not equipped with sufficient aircraft to accommodate the needs of their students as well as to accommodate for routine maintenance downtime.
The flight instructors were also of questionable quality. The instructor that I was assigned was unsure about many of the basic componenets of the particular aircraft that we were training on. Additionally, due to lack of sufficient aircraft we operated aircraft with questionable maintenance problems that other flight schools would ground (e.g. a non-functioning brake).
Training was only available at approximately a 5 week schedule. After reviewing the promised completion timeline versus the actual pace of flight school progression, increased pace was promised as well as contact information for prior students who could verify the ability of the school to complete their training on time. No verification information was ever provided regarding prior successful student training and no refund was offered. This was a gross misrepresentation. This misrepresentation was also confirmed by the flight instructors stated that training typically took 4 weeks and they were not aware of any students completing training on schedule in 2 weeks. As such, instead of the flight hours cost in between $150 and $200 per hour, they averaged closer to $900 per hour.
1 Updates & Rebuttals
IAA Management
Lakeland,Florida,
United States
Response to Review
#2UPDATE Employee ..inside information
Sat, March 03, 2018
You have elected to remain anonymous and we will respect that. You came to our Academy for accelertaed training for a private pilot license. As per your request we put you in touch with a recent student who completed his private pilot license in less than 2 weeks. When you arrived you were enthusiatic, we dedicated an instructor and aircrraft resources to you. You made no complaints even though you intereacted with management on a daily basis and we repeatedly asked you how you are doing and how you are enjoying your training. After a few days you suddenly said that you had to go home for work and would return to complete your training, you never made any complaint, comment or criticism to us. We only became aware of your complaints after you filed negative customer reviews.
We are sure that you are a good ER doctor unfortunately your medical skills did not translate well to aviation. We were very upront with you when you registered that the accelerated program is demanding, rigorous and is not for everyone. Even though you did not contact us prior to filing your online reviews, we nevertheless contacted you and refunded all monies due to you.
We very much appreciate and encourage feedback, however negative false feedback with factually incorrect statements is both unethical and immature.
We wish the best of luck in your aviation endeavors.
The Management Team.
